when I click on a link I get "there is a problem with adobe acrobat/reader if it is running please exit and try again(15:3)" I have used the troubleshooter and uninstalled/reinstalled but nothing changes can anyone help me please?!?
This solution did not work. I cannot load a PDF directly from my browser and when I try I get the error message as above. I tried de installing Acrobat, running in IE9 both 32 and 64 bit versions and still I cannot open files. If I save the files to my hard disk and either double click or load from within Acrobat they all work fine. Some files cannot be saved so I really need to get this resolved, any ideas please?
I'm having this same issue. It just cropped up a couple of weeks ago. I've tried the above suggestions - in fact, I've gone so far as to reinstall Windows a couple of times as well. We're on Win7 64bit systems. I'm in the same boat in that some of the documents my users need cannot be saved to the desktop.
I tried this and the Enable Protected Mode at startup was already unchecked. If that seems to be the same case for anyone else here is my solution. I saved myself some time and headache by installing a previous version of Adobe Reader. Go to the Adobe Reader download page and click Do you have a different language or operating system? Put in your OS, language and then choose another version.
Does it still happen after you've done the uninstall/reinstall that Claudio suggested?
If so, and assuming that you are on Windows, can you check with the Task Manager's Processes tab if any AcroRD32.exe instances are running?
Until we find a solution for your problem, can you download the PDF file(s) to your local disk, and open them from there (right-click on a PDF link and select Save target/link as).
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