problem with the search tool

New Here ,
Jun 07, 2017 Jun 07, 2017

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Hi, my problem is that every time i use the tool "search" the program stops working and closes itself, I already have uninstalled and installed again and the problem continues.

Any idea? Thank you!

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correct answers 1 Correct answer

Adobe Employee , Jun 07, 2017 Jun 07, 2017

Hi javiseo,

As per the description mentioned above, Acrobat/Reader stops working when trying to search in a pdf, is that correct?

Please try troubleshooting steps mentioned in the link given below:

Why did Adobe Reader start to crash when I search for words in a document???? My Adobe Reader says it is "up to da …

Which application are you using to open pdfs- Adobe Acrobat/Acrobat Reader?

What is the version of the application?

And the Operating System you are using?

Keep us posted with the results

...

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Adobe Employee ,
Jun 07, 2017 Jun 07, 2017

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Hi javiseo,

As per the description mentioned above, Acrobat/Reader stops working when trying to search in a pdf, is that correct?

Please try troubleshooting steps mentioned in the link given below:

Why did Adobe Reader start to crash when I search for words in a document???? My Adobe Reader says i...

Which application are you using to open pdfs- Adobe Acrobat/Acrobat Reader?

What is the version of the application?

And the Operating System you are using?

Keep us posted with the results.

Shivam

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New Here ,
Jun 07, 2017 Jun 07, 2017

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It worked!  Thank you very much!!

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New Here ,
Jun 07, 2017 Jun 07, 2017

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just for my learning, why does the cache produces this problem?

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Adobe Employee ,
Jun 09, 2017 Jun 09, 2017

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Hi javiseo,

Since we have not been able to reproduce the crash on our side, we don’t know the specific conditions that can cause it.

We do know that it is remedied for some users after purging the cache, and so I provided that suggestion.

Let us know if you have any further query.

-Shivam

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New Here ,
Jul 26, 2021 Jul 26, 2021

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i also  have the issue.my SEARCH option stop working .now when I tried to reach for help ,they showed me this page and the link I pressed is not working.KINDLY HELP ME .

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