problemi vesione 21.001.20xxx

New Here ,
May 21, 2021 May 21, 2021

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utilizzo windows 8.1 e crome

in automatico mi viene l' aggiornamento alla versione 21.001.20 (+ da 140 a 155) e alla apertura di un file .pdf il sistema si blocca non permettendo la navigazione nel file e nemmeno la chiusura. Devo riavviare il pc.

Ho provato a disinstallare e reinstallare (mi viene installata la versione 19:008.20071) che funziona regolarmente. Dopo un intervallo di 7-10 gg automaticamente arriva l' aggiornamento alla versione 21:000.20xxx che si blocca.

Il poblema persiste da fine febbraio e ogni settimana-10 gg devo disinstallare e reinstallare.

Non fo trovato il sistema di bloccare gli aggiornamenti. Anche se in services.mcs scelgo l' opzione di non aggiornamento automatico il sisrema cancella la mia scelta e si aggiorna lo stesso.

Gioedo cortesemente istruzioni

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General troubleshooting

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Adobe Employee ,
May 21, 2021 May 21, 2021

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Hi GIampietro

 

Hope you are doing well and sorry for the trouble. As described the application is freezing on opening the PDF file after the recent update.

 

Please try to reboot the computer once and see if that helps.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please save it to your computer first and check again.

 

If it still doesn't work, please try to reset the Acrobat preferences to default as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

Also please check out the help page - https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

 

Regards

Amal

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