problems converting pdf to Word doc

[scottp83204865]

I've only been subscribed for a few days, and I've had success converting some documents via my desktop. But I have been constantly getting this message when I try to sign in to do a conversion: "A network error occurred while attempting to sign in".  I do not have local network issues, obviously since I'm sending this via the internet.  It doesn't matter what document I select either, same problem for all.

Desperate and frustrated, particularly for paying the fee with no one to contact.

Advice??

[~graffiti · Accepted solution]

scottp83204865  wrote

"A network error occurred while attempting to sign in".  I do not have local network issues, obviously since I'm sending this via the internet. 

Does the same thing happen when you try and convert from here: https://cloud.acrobat.com/exportpdf

scottp83204865  wrote

Desperate and frustrated, particularly for paying the fee with no one to contact.

Actually, since you are using a paid product (and not only the free Reader), there is support but these forums are better in my humble opinion.

Customer support phone number: 1-800-833-6687

Customer support online: Contact Customer Care

[scottp83204865]

thanks for your help; it did work through the cloud, but I'd prefer to do it on my desktop.

But now I have a customer support # thanks to you, so maybe they can figure out the real problem.

But thanks for your humble support, big help!!

[Poorvi Singhal]

Hi,

Sorry for the inconvenience caused to you. Kindly update your application form Help> Check for updates. Your latest version should be 2017.009.20044.

Also, try repairing your application and restart machine if that doesn't work.

Let us know how it goes.

Regards,

Poorvi

[Guest]

Step 1 -> Open acrobate PDF file

Step 2 -> Export PDF tool in the right pane

Step 3 -> Choose word as export format and choose word document

Step 4 -> Click export

Step 5 -> Name the file as you want

[~graffiti]

floretm7508947  wrote

Step 1 -> Open acrobate PDF file

Pretty sure that's what they were doing that isn't working.