problems opening pdfs

Community Beginner ,
Jun 23, 2022 Jun 23, 2022

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Screenshot 2022-06-23 at 11.59.11.png

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correct answers 1 Correct answer

Community Beginner , Jul 01, 2022 Jul 01, 2022

We seem tyo have resolved the issue. Thank you

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Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

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Hello Karen,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

 

Is the screenshot you shared with a specific file or with all of them? If this is with one particular file, it could be with the way the file was created.

 

Would you mind sharing the file with me so that I can check on my end and investigate further?

 

You may also want to update the application to the latest version and check if it works better. To download, please click the link: Adobe - Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

 

Let me know if it helps.

 

Thanks,

Souvik.

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Community Beginner ,
Jun 24, 2022 Jun 24, 2022

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Hi Souvik,

Thanks for your reply.

It is happening with a number of files

When I try and attach any of the files I am getting the following message

The attachment's flavours of fingal booking agreement 2022.pdf content type (application/pdf) does not match its file extension and has been removed.

Look forward to hearing from you.

Karen

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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@Karen249841777ot4 

 

Hello,

 

Sorry for the delayed response. Please try uploading the file to Adobe Cloud Storage and then share the link with me so that I can check the file at my end.

 

To do so, go to https://acroabt.adobe.com/, and then you can share a link.

 

Thanks.

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Community Beginner ,
Jul 01, 2022 Jul 01, 2022

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We seem tyo have resolved the issue. Thank you

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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@Karen249841777ot4 Hi,

 

Thank you for taking out the time to let us know that the issue is resolved.

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