Purchase Successful waiting feature activation

Guest
Sep 24, 2019 Sep 24, 2019

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I downloaded the app to my ipad and then subscribed to premium version but all the screen has been showing for 4 hours is a loading screen that reads "Purchase successful.Waiting feature activation" please help

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Adobe Employee ,
Sep 25, 2019 Sep 25, 2019

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Hey there!

 

I could not find the product details in your description. Would you mind confirming the exact application and subscription/service you are referring above?

 

Is there anything purchased from "iTune"? If yes, then you probably need to contact to AppleSupport for the purchase confirmation.

 

Thanks,

Akanchha 

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Community Beginner ,
Dec 22, 2019 Dec 22, 2019

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I have the same issue 

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New Here ,
Jun 19, 2020 Jun 19, 2020

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I have the same problem here. 

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Explorer ,
Jun 21, 2020 Jun 21, 2020

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Same issue here as well.  I have replied to similar questions on here in hopes of getting some reply from Adobe.  Frustrating.  

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Same why is no one helping 

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi Jonquil,

 

Thank you for reaching out and sorry about the trouble.

 

Could you please share the screenshot of the message that appears?

Please share the application and OS version installed on your device. You may check the application version for the App Store.

 

Thanks,

Meenakshi

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