Purchased new HP eleteBook, Installed Adobe DC. When I try to access Adobe i get 1 of 2 messages.

[robertp31456575]

When I try to access Adobe from a internet site I get 1 of 2 messages. Denied re permissions (0cx0000022) or There is a problem with Adobe/Acrobat/Reader. If it is running please exit & try again (12:3)

I rechecked the permission settings - everyone set at highest level

I was unable to find an access denied in "process monitor tool"

I checked the startup path. - it is correct

Any suggestions

[AnandSri · Accepted solution]

Hello robertp31456575

As per the description above, you are not able to access Adobe Reader DC as getting an error message of access denied, Is that correct?

Please check for any pending updates of Adobe Reader DC from Help>Check for updates. Reboot the machine after the installation of any updates. You can also repair the installation files of Adobe Reader from Help>Repair installation(only for Windows). Reboot the machine again after the repair.

If the issue persists, please remove Adobe Reader DC using the Acrobat Cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove any corrupt installation files. Restart the computer and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

You may also refer to Error 0xc0000022

Application unable to Start correctly Error: 0xc0000022 || 0x00000022

Error Code (0xc0000022)

Let us know how it goes.

Regards,

Anand Sri.