"A Drawing Error Occurred" - Trying to Print Scanned PDF

New Here ,
Aug 04, 2022 Aug 04, 2022

Copy link to clipboard

Copied

We have a Ricoh MP series multi-function printer / scanner that we have been using for a long time.  Starting within the last week, scanned PDFs from this device are generating the above error, A Drawing Error Occurred when we try to print.  The PDF will open in Reader (2022.001.20169), but when we try to print, the print dialog appears, but clicking "Print" causes a hang for a while, and after maybe 90 seconds or so, we get the error message cited above.  We have duplicated this issue on four different computers at two locations, Windows 10 both 32-bit and 64-bit systems.  The same PDF will open and print fine in a 3rd party PDF product (Nitro PDF).

TOPICS
Crash or freeze , Print

Views

51

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

Copy link to clipboard

Copied

LATEST

Hello Mark,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

 

Would you mind sharing a sample file with us to try and reproduce the issue at our end for better investigation?

 

Also, please collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Looking forward to hearing from you.

 

Thanks,

Souvik.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines