"A Drawing Error Occurred" - Trying to Print Scanned PDF

[Mark25527398gw1w]

We have a Ricoh MP series multi-function printer / scanner that we have been using for a long time.  Starting within the last week, scanned PDFs from this device are generating the above error, A Drawing Error Occurred when we try to print.  The PDF will open in Reader (2022.001.20169), but when we try to print, the print dialog appears, but clicking "Print" causes a hang for a while, and after maybe 90 seconds or so, we get the error message cited above.  We have duplicated this issue on four different computers at two locations, Windows 10 both 32-bit and 64-bit systems.  The same PDF will open and print fine in a 3rd party PDF product (Nitro PDF).

[S S.]

Hello Mark,

I hope you are doing well. I am sorry for your experience with Acrobat Reader.

Would you mind sharing a sample file with us to try and reproduce the issue at our end for better investigation?

Also, please collect the Adobe CC logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Looking forward to hearing from you.

Thanks,

Souvik.