"Access Denied" when trying to sign in

New Here ,
Oct 14, 2021 Oct 14, 2021

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This pop up appears whenever I start Adobe Reader, which is very annoying to have to close everytime I use a PDF. Adobe Reader still works fine, but I am unable to sign in at all. Clicking on "sign in" takes me to a sign-in screen, but after I put in my information and log in, the pop up just closes with no change to my sign-in status. 

Gamer5FAC_0-1634243818745.png

 

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General troubleshooting

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Note: this is a personal computer, so I am not sure what the "IT administrator" is referring to. 

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