"Acrobat has encountered a problem. Some features may not work as expected" Server 2012 R2

New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Hello everybody.

 

A few days ago, colleagues of mine reported that the signing function was not working anymore. When they clicked on the signing page, they were shown the error "Acrobat has encountered a problem. Some features may not work as expected". When they clicked on "Learn More", they were forwarded to this website: Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat or Acrobat Reader (https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html)

 

I have tried multiple things:

- Update, Reboot

- Uninstall, Registry Clean, Re-Install

- Uninstall, AcroCleaner, Reboot, Re-Install

 

Nothing has worked. Right now, the error also appears a fes seconds after I have opened a PDF. I can click on "OK", but when I want to sign the document, it happends again.

 

I am using Adobe Acrobat Reader DC Continuous Release 2021.007.20099, it is the 32-bit version. It runs on a Windows Server 2012 R2 Standard.

 

Any suggestions? We need the signing-function in our day-to-day business on this Windows Server (most of us are Linux users) and I would be happy to be guided into the right direction 🙂 If I can provide any more useful information, please let me know.

 

Best

Daniel

 

 

TOPICS
Crash or freeze , General troubleshooting , Security digital signatures and esignatures , Windows

Views

804

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 01, 2022 May 01, 2022

Copy link to clipboard

Copied

LATEST

I have been having the same problem. Very behind with having documents done as keep hoping that an update will fix the problem. 
I'm surprised there has been no response. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines