A few days ago, colleagues of mine reported that the signing function was not working anymore. When they clicked on the signing page, they were shown the error "Acrobat has encountered a problem. Some features may not work as expected". When they clicked on "Learn More", they were forwarded to this website: Resolve errors related to the AcroCEF/RdrCEF processes of Acrobat or Acrobat Reader (https://helpx.adobe.com/acrobat/kb/acrocef-rdrcef-errors.html)
Nothing has worked. Right now, the error also appears a fes seconds after I have opened a PDF. I can click on "OK", but when I want to sign the document, it happends again.
I am using Adobe Acrobat Reader DC Continuous Release 2021.007.20099, it is the 32-bit version. It runs on a Windows Server 2012 R2 Standard.
Any suggestions? We need the signing-function in our day-to-day business on this Windows Server (most of us are Linux users) and I would be happy to be guided into the right direction 🙂 If I can provide any more useful information, please let me know.
Crash or freeze
Security digital signatures and esignatures