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"Choose paper source by PDF page size" not working

Community Beginner ,
Feb 09, 2021 Feb 09, 2021

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In my business, I need to be able to print packets of 100 pages or more utilizing both letter and legal sized paper within the same packet.  Yesterday the "Choose paper source by PDF page size" button worked, today it does not.  I checked my printer to confirm that the trays were correctly designated as letter or legal and I've checked the forum for an answer to no avail.  I attribute it to the recent update (2/9/21)?  Is there a fix for this?  

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correct answers 1 Correct answer

Adobe Employee , Feb 09, 2021 Feb 09, 2021
 
 
 

Hi There,

 

Please try the same workflow, with turning off the 'Protected Mode' and then try printing the same.

Steps to turn off the 'Protected Mode' :

  1. Launch Acrobat
  2. Click on Edit (from Menu Bar) > Preferences
  3. Click on 'Security (Enhanced)'
  4. Uncheck 'Enable Protected Mode at startup (Preview)' > Click Yes (on popup)
    • Capture.PNG
  5. Click on OK > Close & Re-Launch application (reader)

 

Please do let us know if the same fixes your issue.

 

Regards,

Swapnil Srivastava

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Thank you, Karrey.  I will try uninstalling and reinstalling again.  I did it once before, but did not turn off my computer before reinstalling.

Thanks again.

 

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New Here ,
Feb 18, 2021 Feb 18, 2021

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That works!  Thanks.

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New Here ,
Oct 27, 2021 Oct 27, 2021

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Hi

I have the same issue which has just started with version 2021.007.20099

I have tried all suggestions mentioned above....

Security setting

Re install

Still same issue

Any other fixes?

Running On Windows 10

 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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LATEST

See my response. This resolves it. 

M29451465a70r_0-1681758790265.png

 

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New Here ,
Apr 17, 2023 Apr 17, 2023

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Go into printer and devices. Find your printer. Manage. Printer properties. Advanced. New Driver... And then just follow what the device is recommending. And you are welcome in advance for being amazing and actually giving an answer. Unlike the actual Adobe employee who responded!

 

M29451465a70r_0-1681758737097.png

 

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