"PDF missing component" (QuickBooks)

[Patrice28265749ep0h]

Correct a "PDF missing component" error message after opening Quiockbooks Pro 2020 in Windows 11

[AkanchhaS]

Hi @Patrice28265749ep0h 

Thanks for reaching out.

We assume you are getting this error while opening a PDF in QuickBooks Pro. Is that right?

Would you mind confirming the exact version of Acrobat Reader you have installed on your machine?

Please check the following update:

1. Upgrade QuickBooks Desktop to the Current Release.
2. Update  Adobe Acrobat Reader 

   Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

   To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

3.  If that doesn't work, then, 

   Run this cleaner tool to remove the existing installer and application’s file traces:

   https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

   Download the Acrobat Reader installer from here: https://get.adobe.com/reader/enterprise/

Let us know if that helps. 

Thanks,

Akanchha 

[Patrice28265749ep0h]

I have a brand new Dell computer with the Windows 11 operating system and Adobe is very much up to date.  I'm not getting the error message when trying to open a PDF.

I'm getting the error message after opening the Quickbooks program.

Patrice

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