"Save As" box is blank

[yvonnec79586663]

The "Save As" box is coming up completely blank when I try to save a PDF to my desktop.  I am on a MAC.  It used to show up options to name a file and save to any location - but now it is completely blank

[robertb86811146]

Why is this even turned on by default? Suggest a notification to user when configuring the setup

[MGN-Fire]

Very many thanks indeed.  This has been a nusance for at least a couple of weeks now; having to save by printing using Microsoft pdf creator.  This obviously doesn't work with 'active' pdf files.  

Solution so clearly laid out and worked perfectly.  

[Kalen5C16]

Hi Akanchha, 

This has not worked for me - I still cannot save pdfs because the save and save as dialougue boxes are empty. Both of those boxes are checked in my preferences. 

[Ron5FF8]

You need to UNcheck the boxes.

The issue has been popping up for a couple years at least now. It has come and gone several times on my laptop. The last time, I had to uncheck the boxes every time I opened Adobe - it would not save the settings. Then the probelm just went away by itself (again).

[N J A]

It's now June 2021 and this issue just occurred for me today. Thankfully, clearing "Show online storage when saving files" brings back the Save As dialog. That still does not explain why, after FOUR YEARS since someone raised the issue, Adobe has still not fixed such a fundamental bug in its software. Does Adobe think this is acceptable customer service?

[NeilF]

I believe this happens when you're not logged in to Adobe Cloud. Many Adobe Acrobat DC features require the user to be logged in but this is not clearly advertised. In my own case, it was asking me for access to my keychain in order to log in and things weren't working until I gave permission. 

Neil

[zehn22072591kvvm]

Hello there

in Zehnara clinic we need some help for SEO. Can anyone help me with some questions?

[ls_rbls]

Hello zehn,

Please post your question in a separate thread:

In the meanwhile see if this brief tutorial answers your question: https://acrobatusers.com/tutorials/how-to-optimize-a-pdf-for-seo-using-acrobat-dc/

[Andrew21975625st4y]

The suggested answer worked - at least for now.  Questions:  I've been using Adobe Reader for years, but this problem only came up in the last few days - what changed ?  Why does this fix even work ?  I don't store anything in the cloud (heaven forbid), nor do I have any intention of doing so.

Thanks...

[Juanoflo]

If the above solution does not work, you may try "killing" the AdobeCEF.exe in Task Manager.  When this happens, I have at least 5 of these running.  I kill them all and the issue goes away.

[mraffles123]

Thank you for the solution. Me and my team have been trying to figure out why users were having the grayed out box when attempting to save a pdf file. 

[kaare1234567890]

Yo, Adobe. This is a bug! Yes, this answer worked for me, thank you, but  THIS IS A BUG that should be fixed. It is unacceptable for a basic product feature (file save!!) to fail disastrously in this manner. And you have known for four years. Unacceptable.

[Russell219905543nce]

I open the document and click on Fill & Sign and I do the required edit but when I click on Save it opens the save box but it is blank with no where to save the document. I do not know if this is an Adode Acrobat problem or a Microsoft problem as I have had a few problems since the last Microsoft update

[Ria Tagra · Accepted solution]

Hi @Russell219905543nce 

Hope you are doing well.

As you are unable to save the document. Please try  going to Edit>Preferences>General>Basic tools and deselect the boxes that say "Show online storage when opening files" and "Show online storage when saving files".

Let us know how it works at your end. If you have any further queries please feel free to reach out to us.

Regards

Ria

[Russell219905543nce]

Hi Ria,
I tried the process that you said and yes it did work.
Thank you very much
Russell

[Svartalf1422476061bq2f]

I didn't know this was my problem, as earlier, the mode of destination display had worked for me, but this problem came up, and your tip did solve it, thanks

[elizabetho92987246]

Hello,

I am unable to save my pdf. I hit the save button and am taken to the save as box but the box is blank and I can not save. My work is due now and I need to fix this issue immediately.

[try67 · Accepted solution]

Go to Edit - Preferences - General and disable "Show online storage when saving files" and "Show online storage when opening files".

[qnl72047149]

The save option is gray out. When I click save as option, a blank white box appear .

[AnandSri · Accepted solution]

Hello Qnl,

As per the description above, you are not getting the Save option as a blank white box appears, Is that correct?

Please navigate to preferences of Acrobat/Reader from Edit>Preferences>General and uncheck(deselect) these two following options:

1. Show online storage when opening files.
2. Show online storage when saving files.

If the issue persists, please share the following details:

1. Is it Acrobat or Reader installed , check from Help>About Adobe Acrobat/Reader.
2. Is it a Mac or Windows machine?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[qnl72047149]

Thank you for your help. I can save it now.

Sent from my T-Mobile 4G LTE Device

[DebbieLynne5FCA]

I followed these steps on WIndows 10, but it didn't work.Now what?

[DebbieLynne5FCA]

Never mind -- I tried again and it'snow fixed!

[AnandSri]

That's so awesome to hear. Give us a shout if you need any assistance with Acrobat/Reader in future.

Regards,

Anand Sri.

[default17vu1aajdz44]

New version 21.007.20099 downloaded and installed automatically on Windows 10 Pro (latest version).

Now when you add a sticky note for reference you cannot save the document. Save as or saave produces an emmpty "blank" box and hangs.

Tried preferences and unchecking/checking "show file storage" on save option in general.  Not working.

Why?