reader crashes on opening document

[elleno28477931]

As per subject.

A couple of documents that we sign cause Reader to crash.

On MacOS High Sierra

Thanks!

[AnandSri · Accepted solution]

Hello Elleno,

As per the description above, the Adobe Reader is crashing when you are signing PDF files, Is that correct?

Please refer and try the troubleshooting steps from the following KB doc Troubleshoot Mac OS 10.x system errors, freezes | Adobe software  Link: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

If the issue persists, please check for the latest update of Reader from Help>Check for updates. After the installation of updates, restart the computer and then check  the PDF files.

You can also download the updates manually through Overview — Acrobat and Adobe Reader Release Notes  Link: http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html?wcmmode=disabled#

Please share the following details:

• Dot version of Reader DC installed, check from Help>About Adobe Reader.
• Is Reader is crashing with all the PDF files or with one or two PDF files?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

[elleno28477931]

HI Anand,

Thank you for your help.

I have downloaded the new version and all is okay now.

Have a great day.

Warmest Regards,

Ellen