Reader crashes - Windows Server 2016

[andrew.prince]

Hello,

I'm trying to use the Adobe Customization Tool to build a transforms file to deploy Reader to Windows Server 2016 Std for remote desktop server session hosts.  Whenever I deploy the basic application using the transform file, it installs okay, but when the local administrator runs the application, it crashes (application event log below).

Now if I download the generic Adobe Reader application as a regular home user would, and install that on the server, it works fine.

Would anyone have any tips on what I may be missing when creating my deployment package for Windows Server?  I'm not doing anything fancy, just removing the desktop icon, accepting defaults.  I downloaded the recomended EXE installer file, extracted the contents, and loaded the MSI into the customization tool to build a new transform file.  To install, I used the recommended MSI installer command with the transform switch pointing to my custom MST file (msiexec /i "AcroRead.msi" /q TRANSFORMS="GT-AcroRead.mst").  Again, the install seems to run fine, no errors logged that I can see.

Log Name: Application
Source: Application Error
Date: 4/27/2020 11:26:09 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WAR-RDSH01.gtcorp.com
Description:
Faulting application name: AcroRd32.exe, version: 15.7.20033.2203, time stamp: 0x5507d7da
Faulting module name: AcroRd32.dll, version: 15.7.20033.2203, time stamp: 0x5507d7bf
Exception code: 0xc0000005
Fault offset: 0x00a085ad
Faulting process id: 0x1a24
Faulting application start time: 0x01d61cda75174f54
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report Id: c505731b-c4f8-4f8e-996d-73ed8d8aea05
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-04-27T21:26:09.026566500Z" />
<EventRecordID>5388</EventRecordID>
<Channel>Application</Channel>
<Computer>WAR-RDSH01.gtcorp.com</Computer>
<Security />
</System>
<EventData>
<Data>AcroRd32.exe</Data>
<Data>15.7.20033.2203</Data>
<Data>5507d7da</Data>
<Data>AcroRd32.dll</Data>
<Data>15.7.20033.2203</Data>
<Data>5507d7bf</Data>
<Data>c0000005</Data>
<Data>00a085ad</Data>
<Data>1a24</Data>
<Data>01d61cda75174f54</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll</Data>
<Data>c505731b-c4f8-4f8e-996d-73ed8d8aea05</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Any tips?  I have created a dump file from the task manager in case it helps - i can send it to someone if it may help.  Thank you.

[Kenneth36807374uhce]

I have the same issue.  Is there a fix for this?

[Amal.]

Hi there

Hope you are doing well.

Would you mind sharing the workflow/steps you are doing while experiencing this issue? A small video recording of the same would be very helpful.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3JH7bcJ

If it still doesn't work, please share the crash/freeze logs https://adobe.ly/49V2Tt3 share them via any cloud storage. Just upload the log file to any cloud storage of your choice and generate the link and share it with us for further investigation.
 
Regards
Amal

^AD