• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
0

Reader crashing over last couple days

New Here ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

*Posting to raise support ticket*

 

I work for an MSP annd we have an issue with Reader crashing across an entire estate rendered the software useless. Can we get some support on how to fix this issues? it has only become apparent in the last few days and is causing buisness disruption

 

Version: 15.007.20033

Windows: 10.0.19042.1237

TOPICS
Crash or freeze

Views

54

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 30, 2021 Sep 30, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry for the trouble. As described, the application is crashing over last couple of days.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and  reboot the computer once.

 

What is the workflow/steps you are doing that leads to the application crash?

 

Please check the steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works for you.

 

Regards

Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines