Reader DC crashes. File appears to no longer exist.

New Here ,
May 05, 2021 May 05, 2021

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Hi there,

I’ve just had a Reader DC crash.

I had two instances open.

In one I was annotating a pdf with comments.

Both instances crashed.

The file I was annotating now appears to no longer exist.

I had been saving the file manually since Friday last. But basically, it’s no longer in the location I saved it to.

When I restarted Reader DC, it only gave me the option of restoring pdfs in the *second* of the two instances (so, not in the instance I was annotating in).

Anyone out that who can help me save the over seven hours of work I’d already done on that pdf?

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New Here ,
May 05, 2021 May 05, 2021

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Strike that. Found it in a temp directory in my data partition.

Strange (for me) that Reader DC actually deletes the file from the location I've been saving it to for six days.

 

The two double scotches I drank to calm my nerves, can I bill them to Adobe?

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LEGEND ,
May 05, 2021 May 05, 2021

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Do you have a backup? I take them every night so I could always go back to the day before.

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New Here ,
May 05, 2021 May 05, 2021

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Not so regular Test Screen Name (yes, I know).

 

I'm actually currently moving from one backup solution to another; so my backups are little flakey.

 

Glad I found a version. But have had two further crashes since.

 

Something with the pdf perhaps...

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LEGEND ,
May 05, 2021 May 05, 2021

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My suggestion if you are stuck with this (perhaps) flaky file is to save each time to a brand new name. You can then go back at your leisure to whichever one works. (If multiple files should disappear you will know there is actually a problem with the system or the disk).

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New Here ,
May 05, 2021 May 05, 2021

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That's a good tip, thank you.

I'm renaming per crash. So I'm now on v2d (four crashes in).

Currently I can see them all.

So I can take it easy with the scotch.

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New Here ,
May 05, 2021 May 05, 2021

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I've also moved to having only one instance open, which means I can ask Reader to restore the previous session...

 

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