Reader DC error when opening PDF from email link "file not found"

[RussR123]

Outlook 2016

IE11 "not running"

pdf http link in email... on click, IE starts, grabs the file then starts adobe to open it with this CMD then closes IE...

"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" --type=renderer /prefetch:1  "C:\Users\XXXX\AppData\Local\Microsoft\Windows\INetCache\IE\MTAMX34M\Cafe_Menu_Week_10-23-2017.pdf"

ERROR: file not found..

the issue is when IE closes, the "MTAMX34M" folder disappears...

any ideas?

[AnandSri]

Hello RussR123

Sorry for the delay in response to your query and apologize for the inconvenience caused. Please refer and try the troubleshooting steps from the following KB doc which discusses the similar issue File not found error when opening any file

Can't open PDF

Hope this helps and let us know how it goes.

Regards,

Anand Sri.