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Reader DC Issue

Explorer ,
Jan 09, 2024 Jan 09, 2024

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Hi,

 

I just want to let you know that my issue is occuring again as of today, it happened where i was signed out of adobe reader dc and had to sign in again. The steps you provided before did not seem to fix the issue. Please check if there are other steps to fix the issue. I signed in again today on my imac and mac book pro since i was signed out of adobe reader dc on both devices. I have the updated 2023 version still. I did the reset to default settings before using your steps and also reinstalled a new copy of reader dc. let me know any other steps to take for this issue. ty again.

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Modern Acrobat

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Explorer ,
Aug 31, 2024 Aug 31, 2024

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Hi Amal, 

 

For my Imac, adobe reader dc today gave me an error message when signing out and then signing back into my account. it said there was an error signing you in. i did unistall it and reinstall it and seems to be fine afterwards. Please have it checked out from your end or internal team as well. let me know any other steps. ty. 

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Explorer ,
Apr 04, 2024 Apr 04, 2024

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issue is fixed for now. 

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Community Expert ,
Jan 09, 2024 Jan 09, 2024

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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