Reader DC "not responding"

[heatherk81179039]

Sometimes it works, but usually I can open a document, and once I start clicking around in it, the program becomes unresponsive

[heatherk81179039 · Accepted solution]

I have an update.  I right clicked on acrobat icon and selected properties.  when i run it in compatability mode for windows7 service pack 3, it works.  so does that mean it's something having to do with my norton 360 product or firewall?  its a pain to run it in compatibility mode as i have to allow it to run every time i want to use the program.  thoughts/help?

[heatherk81179039]

Ok I see someone marked that as a correct answer, however, i don't want to have to run it in compatability mode forever.  is there another way around it?

[AkanchhaS]

Hi Heatherk81179039,

Have you tried uninstalling reinstalling the application?

If not, then please try once.

Use cleaner tool to uninstall the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and download it through- Adobe Acrobat Reader DC Install for all versions

Let us know if that doesn't work.

Regards,

Akanchha