Reader DC stopped working on printing or saving from SAP

[johnh27854208]

Interesting problem....prior to 15.023.20053 update, from within SAP we would do a Print Preview, redirect the output to PDF!, and it would open Reader DC and allow us to save and/or print.  Since the update, choosing either save or print causes Reader to error out with "Adobe Acrobat Reader DC has stopped working" and subtext "A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available".

Uninstalled the software and reinstalled/repatched to 15.023.20053, same error.  Uninstalled the software and reinstalled an older version (in this case, 15.009.20069) and everything worked again as normal.  SAP tells us that it's "obviously an Adobe problem" and won't even look at the issue.

I'm faced with a mandate to keep Adobe patched to the most recent release, and a recent release that won't do what we need.  Is this a known issue that will be resolved in the next patch?  Any suggestions (besides using the old version?)

[Test Screen Name]

So does this version of Reader run for you at all and open files, ignoring SAP?

[johnh27854208]

Yes, barring this specific issue I have not been experiencing issues.

[Guest]

After the January 2017 DC Reader update to 15.023.20053 via Windows 10 update, I received the same error messages when I tried to open the reader, this crashed on opening and I couldn't print any pdf files. After much frustration, I realized that the "problem" was a compatibility issue. In the reader "Properties" window, I selected the "Compatibility" tab. There I saw  that "Run this program in compatibility mode for" was by default checked for "Windows 7" (my former OS), as there was no option in the drop-down menu for my current OS "Windows 10". I unchecked the "Windows 7" option and left this box unchecked. After saving, my problem was resolved and I can now open the reader successfully and print files with no error messages. Hope this works for you as well.

[asim98A2]

Recently we got a same issue. In print preview pdf is saving but not printing. How to solve this problem can any one help me?

[Astonishing_adventure98A4]

I have exactly the same problem.
All the computer in our organization use sap! to print to pdf.

when i install 15.020.20039 it works but this install updates itself to 15.023.200.53 then it doesn't work.

[AshuMittal]

Hi,

We have released an update today that fixes the crash issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update

Please let us know how it goes.

Thanks,

-ashu

PS: Please mark the post as answered if this resolves your issue.

[Guest]

Hi,

we have stillt the same error though we installed the new update to vers. 15.023.20056.

SAP takes 14 seconds to close the document viewer window with the PDF (with the message "... not responding"

Falk

[Astonishing_adventure98A4]

The same here, a lot of message's of not responding.

Takes 15 to 20 sec then continues

Version 20056

[Guest]

Hi guys,

we are receiving a lot of complaints by our business, since the preview of document in SAP is taking toomuch time.

We have Version 15.023.20056 installed.

Thank you for an update

Regards

Claudio

[AshuMittal]

Hi all,

Adobe is aware of the browser slowness issue and actively working on releasing a hotfix to address this issue.

Please send an email to asmittal@adobe.com with your current product (Acrobat or Reader?) and exact version in case you'd like to try out a beta build containing this fix.

Thanks,

-ashu

[AshuMittal · Accepted solution]

Hi all,

We've released an update that addresses the browser related slowness issues with PDFs. This update will be automatically pushed to all existing installations of Reader.

If you'd like to apply this update immediately, please open Reader and visit Help > Check for Updates.

More details about the release are here: Release notes | Acrobat DC, Acrobat Reader DC | Update, February 16, 2017

Please let me know if you still face any issues.

Thanks,

-ashu

[Test Screen Name]

So tell Adobe! We don't seem to have any ideas here in the community.

[Test Screen Name]

Tell Adobe !! We can just sit here and agree there is a problem, it does nothing to fix it.