Reader doesn't open properly

[steves5941261]

I keep getting a message that says Acrobat could not open.  What's up?

[AkanchhaS · Accepted solution]

Hi Steves5941261,

The application might got corrupted.

You may please uninstall the existing application using the cleaner tool-Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

And download the latest one through- Adobe Acrobat Reader DC Install for all versions

Let us know if that doesn't work.

Regards,

Akanchha

[steves5941261]

Thanks, your suggestion worked although I had some trouble uninstalling and

reinstalling Reader.

The uninstall program did not work so I resorted to shredding the installed

version of Reader with McAfee. After several unsuccessful tries at

reinstalling the Windows 10 version of Reader DC, I was finally successful

by installing the Windows 7 version. I guess this is because my PC was

originally running Windows 7 but was upgraded to Windows 10.

*Steve *

*"Any intelligent fool can make things bigger, more complex and more

violent. It takes a touch of genius and a lot of courage to move in the

opposite direction" - Albert Einstein.*

[AkanchhaS]

Steves5941261,

Thanks for putting your efforts and sharing the steps you followed.

and its good to hear that you managed to make it work.

Let us know if there is any further assistance is required.

Akanchha

[Keerthan26733675649p]

my pc os is windows 7