Reader doesnt work - files dont open

New Here ,
Jun 25, 2017 Jun 25, 2017

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Quite simply, my Adobe Acrobat reader doesn’t work!

When I open a PDF, Abode flashes up on the screen for less than half a second and then closes.  I cant access any PDFs.  I cant view any Adobe Acrobat files.

I tried to delete Adobe from my PC, it wouldn’t let me!!

I tried to re-boot, nothing changed.

I tried to re-install Adobe Acrobat Reader, and it says its already installed (after it installed a whole bunch of other rubbish that I dont want or need like Chrome!)

Somebody...

Please help me!!!!!??

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correct answers 1 Correct answer

LEGEND , Jun 26, 2017 Jun 26, 2017
You can try using this tool to first remove all traces of Reader from your computer:http://labs.adobe.com/downloads/acrobatcleaner.html Then, you can download the full offline Reader installer from http://get.adobe.com/reader/enterprise/After downloading, restart your computer and run the installer before doing anything else.

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LEGEND ,
Jun 26, 2017 Jun 26, 2017

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You can try using this tool to first remove all traces of Reader from your computer:

http://labs.adobe.com/downloads/acrobatcleaner.html

Then, you can download the full offline Reader installer from

http://get.adobe.com/reader/enterprise/

After downloading, restart your computer and run the installer before doing anything else.

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New Here ,
Jun 26, 2017 Jun 26, 2017

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Thank you – veryuseful.  Probem fixed.

J

Martin Lategui

[personal information removed by moderator]

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New Here ,
Dec 27, 2021 Dec 27, 2021

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My Adobe reader does not work

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Adobe Employee ,
Dec 27, 2021 Dec 27, 2021

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Hi Bella,

 

Thank you for reaching out and sorry about the trouble.

 

Could you please let us know what happens when you try to use the Acrobat Reader DC application?

Do you receive any error messages? If yes, please share the screenshot with us.

Share the application and OS version on the machine.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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