Reader wouldn't update, now it won't install at all

Report · Jan 16, 2017

I kept getting an error msg saying that Reader wouldn't update, something about no longer having access to a directory. No problem, I figured, just uninstall and re-install.

When I tried to re-install (2x), I got a message saying the install failed because I already had a newer version. I DO have Adobe CC installed on my system, but Lightroom is the only app I have installed through that. I can't find another version, older or newer, of Reader anywhere on my system.

I can't use the Acrobat Cleaner tool b/c it warns against using if I have any CC apps installed. No idea what to try next. I'm currently installing the trial version of Acrobat through CC so I can read PDF files, but I know that's only a temporary solution.

Need some help here. Thanks-

Report · Jan 16, 2017

Probably couldn't properly uninstall because of the same permission problem. You need to fix whatever the directory is before proceeding.

Report · Jan 16, 2017

Found a solution in another forum. The answer is to use the actual installer and not the default Adobe installer manager. The actual installer, by the way, doesn't also install McAfee and True Key which I didn't want anyway.

Go here and select from the drop downs to get the version you want:

https://get.adobe.com/reader/enterprise/

Installed first try with no problems and works fine.