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RECLAMO POR COBRO NO AUTORIZADO

New Here ,
Oct 23, 2020 Oct 23, 2020

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Buen día, solo accedí al servicio del Acrobat  por un mes y a pesar que ya no decidí renovar, me siguen cobrando. Agradecería me ayuden a que atiendan a mi reclamo.

 

Gracias

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Community Expert ,
Oct 24, 2020 Oct 24, 2020

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The subscription renews automatically, unless cancelled.

You can cancel it now, here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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New Here ,
Oct 25, 2020 Oct 25, 2020

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Buenas tardes, accedí a la cancelación del servicio y ahora resulta que me han cargado a mi tarjeta de crédito una penalidad de 256.25 En lugar de una solución me sigue causando perjuicios, agradecería puedan ver mi caso y solucionar estos cargos a mi tarjeta de crédito. Actualmente ya me están cobrando: 256.25 soles, 14.68 dólares y 51.25 soles. Si alguién puede brindarme algún número o correo donde pueda reclamar al respecto se lo agradecería mucho.

 

 

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New Here ,
Mar 27, 2021 Mar 27, 2021

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Estimada Consuelo

Yo soy poco entendido en esto , por error mio pues solo estaba mirando que hacía el programa Cloud de Adobe y quedé con contrato desde noviembre del 2020. He intentado terminar el contrato pero no me deja. He reclamado 5 veces a Adobe pero ni siquiera me contestan. Es algo kafkiano. Pienso que es un aprovechamiento de esta firma, para no decir fraude.

Favor informar que hiciste para cortar el cotrato y que no te sigan cobrando todos los meses

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New Here ,
Jan 31, 2023 Jan 31, 2023

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como hago para returarme del servicio ya que no lo quiro mas usar el adobe acropro . favor saqueme del auto pago  cuenta 4085366000

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New Here ,
Jan 31, 2023 Jan 31, 2023

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como hago para retirarme del servicio de acroba ya que no me satisface como funciona en mi computadora. quien me pueda ayudar se lo agradezco por favor

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi @Ruben28200594cg7j 

 

We checked your Adobe account and found that you have an Acrobat Pro registered under it, which is currently in canceling state. Seems you have tried to cancel the same. 

If you have trouble terminating the subscription, please speak to our customer care billing team via phone or chat.

Click on "Contact Us" here: https://helpx.adobe.com/support.html 

 

You can also check the following: https://helpx.adobe.com/support.html 

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

Thanks,

Akanchha

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