Refreshed Computer - Now reader won't install

New Here ,
Jun 05, 2021 Jun 05, 2021

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Had some problems with my computer, so I did a refresh - which deletes certain programs. The refresh fixed my problems, but when I try to install Acrobat Reader (one of the programs the refresh deleted), the install goes through it all then says I already have a newer version and quits. Refresh creates a hidden folder of useless files it deletes, but these files are unusable. But it seems Adobe's installer finds these and refuses to install at all. I have tried specifying the installer, that does not work either. I tried deleting the Adobe files from the refresh but some are locked and unrecoverable. My last option is to find another PDF reader, so if no one can help with my install issues, I will also take other PDF reader recommendations.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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so I did a refresh - which deletes certain programs.

By @Refresh Mess

 

Mac or Windows? Which operating system?

 

Can you elaborate on what process you followed to do the refresh? This forum contains both Mac and Windows users who can help if we know exactly what process you have followed.

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