Copy link to clipboard
Copied
We have a few users that have inadvertantly updated their Acrobat DC reader to 21.005.200048.
This is causing a system issue. I'd like to get them back to 2021.001.20140.
Is this possible?
Regards
Andrew
Hi There,
This is resolved. Here's the link I found via the Siemens GTAC support site:
Thanks for your time earlier
Copy link to clipboard
Copied
As far as I know (I don't work for Adobe) only the current version is available to download
Reader downloads https://get.adobe.com/reader or try https://get.adobe.com/reader/enterprise/
Copy link to clipboard
Copied
[Moderator moved from Download & Install to Acrobat Reader.]
An incremental update should not cause system problems. What issue(s) are you having exactly? Please be specific.
Operating system, etc...
Copy link to clipboard
Copied
Hi Nancy,
Our Teamcenter users using version 21.005.200048 are unable to view pdf's inside Teamcenter. Users on 2021.001.20140 don't have an issue.
I manager to find an earlier version from last year on the ftp site, 2001320064 and I'm going to try this. I'd prefer to test with the same build for all of our users however.
All of us are on Windows 10
Copy link to clipboard
Copied
Hi there
++ Adding to the discussion
Please try to repair the installation of Acrobat/Reader DC (Win Only) from the help menu and reboot the computer once.
If it doesn't work, please try to turn off the protected mode for testing (Win Only). Go to Edit > preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn Off the protected mode and Uncheck 'Enhanced Security' Click OK and reboot the computer once.
Note: Please turn on the security after testing to avoid any security risks.
If turning off the security works for you , please try to add the file and folder path to Adobe Acrobat. Go to Edit > preferences > Enhanced Security > Add File and Add Folder path > Click OK and check.
Regards
Amal
Copy link to clipboard
Copied
Hi there,
We've tried to repair the installations with no success. We'd like to try and revert back to the previous version (2021.001.20140) as discussed in the first post.
Is this possible?
Copy link to clipboard
Copied
Hi There,
This is resolved. Here's the link I found via the Siemens GTAC support site:
Thanks for your time earlier