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Right print wont work on new install

New Here ,
Sep 26, 2023 Sep 26, 2023

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Hi All

I have done a fresh install of win 10 pro and adobe acrobat reader, and the right click print doesnt work at all. It works on all other applications such as word, excel etc.

 

Event viewer shows an error with event ID 1000

I have tried

 

Repair and reinstall of acrobat reader

Unchecking protected mode

Logging out and trying as a local administrator

Checking windows and adobe fully up to date

sfc /scannow

Checking default app is acrobat reader for pdf documents.

 

I dont really want to mess about with the registry as it can cause other issues, does anyone have any other suggestions?. I am quite surprised at problems with a clean install.

 

Thanks.

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General troubleshooting , Print

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correct answers 1 Correct answer

Adobe Employee , Oct 26, 2023 Oct 26, 2023

Hi there

 

We have fixed this issue in the latest version (2023.006.20360) of Acrobat or Reader. Please upgrade Acrobat or Reader to the latest version by following the below steps:

 

Click on the MENU button in the top left corner > Help > Check for Updates.

Please confirm if the issue is fixed or not at your end after checking the issue on the latest version of Acrobat.

 

~Amal

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New Here ,
Sep 26, 2023 Sep 26, 2023

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I have found the problem, in case anyone else has this issue

 

There is a setting in adobe called 'disable new adobe'

Select that and right click works again.

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi trevw29982651,

 

Thank you for reaching out and reporting this.

 

Could you please confirm if the option does not work only when you use the new UI?

Share the current Acrobat Reader version number. It would be helpful if you could share the screen recording so we can get this behavior checked.

Do share the make and model of the printer. 

 

Thanks,

Meenakshi

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Adobe Employee ,
Sep 27, 2023 Sep 27, 2023

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Hi trevw29982651,
 
Thanks for reporting this to us.
 
I have tried the same workflow and issue is not reproducible at my end.
 
Could you please provide the following information:
 
1) Has the problem started happening recently, or has it been going on for a while.
2) What's the version of Acrobat Reader you are using. You can check it by clicking on  
(HELP) TOP LEFT CORNER > ADOBE ACROBAT READER 
abhisi_0-1695837586238.png

 

3) Is it happening with every PDF files and some set of PDF files. Please share any one of them.
4) It will be great if you can provide a video of the issue that’s happening at your end.
5) Is the issue happening every time, or is it happening intermittently. 
 
Thanks,
Abhishek Ranjan Singh

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Adobe Employee ,
Oct 26, 2023 Oct 26, 2023

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LATEST

Hi there

 

We have fixed this issue in the latest version (2023.006.20360) of Acrobat or Reader. Please upgrade Acrobat or Reader to the latest version by following the below steps:

 

Click on the MENU button in the top left corner > Help > Check for Updates.

Please confirm if the issue is fixed or not at your end after checking the issue on the latest version of Acrobat.

 

~Amal

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