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Save files as PDF not Chrome HTML Document (.pdf)

New Here ,
Feb 13, 2017 Feb 13, 2017

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Does anyone know why my Adobe suddenly started saving all my "PDF's" as Chrome HTML Documents?  How can I fix this?!>!

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General troubleshooting , Windows

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correct answers 1 Correct answer

New Here , Jun 13, 2017 Jun 13, 2017

Hi, I faced the same problem: Here is how I got on top of it:

1. On Windows 10: Click on MS icon on left corner of the task bar (4 rectangles or windows sign)

2. Right click > Control panel > Control Panel\Programs\Default Programs\Set Associations

3. Sort by Description (Other available options are Name, Current Default)

4. You will notice that the (Adobe Acrobat Document) PDF files have been associated with Chrome html or other similar file types like firefox etc

5. Click any one file name which is

...

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New Here ,
Nov 28, 2021 Nov 28, 2021

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Thanks that worked!

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New Here ,
Jul 16, 2022 Jul 16, 2022

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Thank you it worked! I would have tried Akkanchha's suggestion but I didn't have a pdf file on my laptop to be able to do it. 

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New Here ,
Sep 06, 2022 Sep 06, 2022

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Thank you !    note that the pdf is in alphabetical order on the left column and the choice is on the right.  Damn that Chrome for taking over like that. Some places only accept Adobe pdfs.

 

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New Here ,
Jun 13, 2017 Jun 13, 2017

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Hi, I faced the same problem: Here is how I got on top of it:

1. On Windows 10: Click on MS icon on left corner of the task bar (4 rectangles or windows sign)

2. Right click > Control panel > Control Panel\Programs\Default Programs\Set Associations

3. Sort by Description (Other available options are Name, Current Default)

4. You will notice that the (Adobe Acrobat Document) PDF files have been associated with Chrome html or other similar file types like firefox etc

5. Click any one file name which is the 'errant file type'

6. Click on the Change Program button which will open a fresh Dialogue box

7. Say OK, Save, and exit.

8. Wait for 15-20 secs, (could be longer if you have many many files to be reset).

9. Go back and open any file which was previously acting funny and Voila! it is all set and you are back to the normal world!

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Thank you!  I'm not the OP, but had the same issue and this fixed it - you're awesome!

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New Here ,
Jul 29, 2017 Jul 29, 2017

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@krishnaa0205

I ran into this same issue when I switched to Windows 10. But it was only with the Chrome browser and not Firefox. I would save a pdf from Chrome and it would save it with a .pdf extension and look like it was a pdf but when attempting to open the file, Adobe program would state the file was in the incorrect format or the file was corrupt.

Your instructions were the only thing that worked. Even though the .pdf file type was already set to the correct program, I re-set it to the Adobe program again and now it works. Thank you so much for posting this. Such an odd quirk that was causing me issues.

Thanks,

Cindy

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New Here ,
Aug 28, 2021 Aug 28, 2021

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Thank you so much Krishnaa0205! Very useful information!  I am not a young user so I really appreciate it!!!

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New Here ,
Oct 18, 2021 Oct 18, 2021

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Thank you! These instructions fixed the problem.

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New Here ,
Nov 09, 2021 Nov 09, 2021

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How do you get from step 1 to step 2? When I right click on the MS icon, I do not find Control Panel.  Thanks

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New Here ,
Nov 09, 2021 Nov 09, 2021

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I'm not a tech expert, but to find the Control Panel: Left click on the
Windows/MS icon. Left click on Windows System. Control Panel should be
one of the results. For future ease of access, you can right click on
Control Panel and Pin to Start or add a shortcut on your desktop.
DRill

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New Here ,
Nov 16, 2021 Nov 16, 2021

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this worked great, thank you. i have never figured out why pdf changed to html ???

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New Here ,
Dec 06, 2021 Dec 06, 2021

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Thanks, I really appreciate it.

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New Here ,
Dec 15, 2021 Dec 15, 2021

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This worked, thank goodness! I was completely bewildered by this unexpected problem. 

 

My only remaining question is why it had to be done at all. PDF format is so universal, why would Chrome do anything to muck it up? It's not exactly a good thing for a corporation to try to poach. It's like the apotheosis of programmers and marketers being out of touch with the user world. 

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New Here ,
Dec 18, 2021 Dec 18, 2021

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for Item #2, there is no such option called "Set Associations". There is "Associate a file type or protocol with a program" which opens to "Default Apps>Choose default apps".  Chrome is only showing up at default for "email".  There is nothing there with regard to Adobe.  I looked around in this area and there is nothing obvious to choose instead for this nor is there a way to "#3 sort by description.

 

For people who aren't good with computers, it is impossible to follow instructions that don't actually use the terms used in Windows 10.  I would REALLY appreciate more specific instructions on this.

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New Here ,
Sep 01, 2022 Sep 01, 2022

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I ran into the same initial pdf issue and also was using the adive from Krishnaa0205 's.. and also found that there was no "set associations". It took me awhile but I found that if you go to
CONTROL PANEL
DEFAULT PROGRAMS *you can just type this term into the "search control panel box at the top
Then.. scroll downa nd under the grey "reset" option there's a list of options. *Don't click the reset, I'm just saying its the next option after that since its easy to find the grey reset box. OK, so right underneath that box you want to click what should be the first option:
CHOOSE DEFAULT APPS BY FILE TYPE
 Then scroll the left side list down until you see: .pdf
RIGHT CLICK on option that is listed to the right of the .pdf (whichis likely a Chrome icon)
After right clicking on the chrome icon, choose the ADOBE icon from the list and you should be good to go. I'll leave the quick steps only below, for ease of access navigating the fix process.

CONTROL PANEL
scroll down or type in search box:
DEFAULT PROGRAMS *click
CHOOSE DEFAULT APPS BY FILE TYPE *click
.PDF ON LEFT *right click Chrome icon to the right *
CHOOSE ADOBE
SMILE & BREATHE

*Best wishes!

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New Here ,
Mar 07, 2022 Mar 07, 2022

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Thank you so much!  

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Thank you! I signed in just to post this. I wish these companies would get their heads back into reality and stop trying to steal people from other companies. Chrome, I need .pdfs, not fricking browser windows!

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New Here ,
Aug 04, 2022 Aug 04, 2022

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and on mac how do you by pass this oroblem?

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New Here ,
Oct 03, 2017 Oct 03, 2017

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First THANK YOU for a real solution (as long as Chrome /Google doesn't decide to hijack my system again. 

I can't believe Google/Chrome has this known issue since 2015 and earlier.  Bottom line, they just want everyone to accept their new HTML links to a document using their Chrome PDF viewer.  "Once you open the HTML link it is the PDF document you are seeing..."  Such a crock because if you try to "upload" their HTML link you get an error message (because it is NOT the PDF document.)  So I can see my PDF's but I can't upload them to other service providers (like dropbox, or PostImage.org etc)

If Google changes this setting back (like after an update or something) I will dump all my Google platforms, not just Chrome.  I can't believe they are not allowing me to save a file type to my OWN HARD DRIVE in the format I wanted. (not the G cloud)

Thanks for your help...

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New Here ,
Oct 10, 2017 Oct 10, 2017

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Well, I just followed Krishnaa0205 s instructions and  it worked pretty well for me !

     Thanks 

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New Here ,
Oct 30, 2017 Oct 30, 2017

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Hello Larry,

This is not working for me, I am doing what your instructions say and I can see the program changing to Adobe but I still cannot open the files. For example, I have received an email attachment when I try to open it, it shows with the Adobe symbol and name is lodgement certificate...html but it still is not opening. When I click on the view button (instead of download) the message says

Unable to view 'LodgementCertificate(Owner)for8515917.pdf'

[38445] A failure occurred in the document conversion process. The document cannot be viewed at this time.

Can you help me?

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LEGEND ,
Oct 31, 2017 Oct 31, 2017

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This particular message "[38445] A failure occurred in the document conversion process. The document cannot be viewed at this time." seems to mean that something went wrong when the PDF was made, and before it was saved.  Contact the webmaster.

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New Here ,
Jan 07, 2018 Jan 07, 2018

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This worked a treat for me. Thank you.  However, when I go to the folder to open the file, instead of a thumbnail of the document, I now get just an Adobe Acrobat Reader icon. I wanted to change the setting so that I no longer got the Chrome icon.  Is there a way to change it so that I see a thumbnail of the document?

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New Here ,
Mar 22, 2018 Mar 22, 2018

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Thank you so much! Your directions weren't exact on my new Windows 10, but you got me to the point where I needed to be to change it.

The audacity of Chrome to take control like that. How annoying.

You rock! Thank you!

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New Here ,
Oct 01, 2018 Oct 01, 2018

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Hi! I've read through all the posts relating to this problem, but unfortunately the instructions don't work for Windows 7. All of my PDF files have the Chrome symbol as apposed to the PDF doc symbol. This happened about 2 weeks ago, and the only way to open these documents is to open Chrome. Opening programs automatically brings up the alpha list of programs on my system, with no option to change: only uninstall. I did check for extensions, and there wasn't one for Adobe. About the same time this started with the PDF's, one game site I go to told me it couldn't open or play any games because Flash player wasn't updated! Now every time I go into the site, I get the same message, with a pop up to allow Adobe Flash. Once I allow it, the game works, but this is a daily issue. I'm at my wits end. Can you give me any help on this matter?? Thanks for the help.

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