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Screen turns to black and white dots using Adobe Acrobat Reader DC 19.021.20061

Explorer ,
Feb 07, 2020 Feb 07, 2020

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The problem:

When I open a PDF  in Adobe Acrobat Reader DC (19.021.20061) the document renders fine. As soon as I click anywhere, it is over-rendered with black and white dots, as in the screenshot below. 

 

Adobe reader with dots.png

 

What I've tried so far:

Updating video drivers to latest available

In Adobe Reader:

- turning off "Enable Protected Mode at Startup"

- turning off "Enable Enhanced Security"

- setting Touch Mode to Auto-Detect with No scaling

 

Even with restarts in between the various steps, I'm not seeing any improvement. Any ideas appreciated.

 

My system details:

Windows 10 Pro, 64bit (10.0.17763 build 17763)

Adobe Acrobat Reader DC (19.021.20061)

Proc/graphics: AMD Radeon 5 3400G with Radeon Vega 11 Graphics, driver (26.20.15019.1003 - latest from 30/1/2020)

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correct answers 1 Correct answer

Community Beginner , Mar 28, 2020 Mar 28, 2020

Hello Amal- I HAVE A FIX for Acrobat Reader DC!
In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image.
I also tried everything others tried. Here is the fix:
Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader

Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatability mode.

It no

...

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi there

 

Sorry to keep you waiting.

 

This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.

 

Please update the application from the help menu > check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Regards

Amal

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