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The problem:
When I open a PDF in Adobe Acrobat Reader DC (19.021.20061) the document renders fine. As soon as I click anywhere, it is over-rendered with black and white dots, as in the screenshot below.
What I've tried so far:
Updating video drivers to latest available
In Adobe Reader:
- turning off "Enable Protected Mode at Startup"
- turning off "Enable Enhanced Security"
- setting Touch Mode to Auto-Detect with No scaling
Even with restarts in between the various steps, I'm not seeing any improvement. Any ideas appreciated.
My system details:
Windows 10 Pro, 64bit (10.0.17763 build 17763)
Adobe Acrobat Reader DC (19.021.20061)
Proc/graphics: AMD Radeon 5 3400G with Radeon Vega 11 Graphics, driver (26.20.15019.1003 - latest from 30/1/2020)
Hello Amal- I HAVE A FIX for Acrobat Reader DC!
In Windows 10 64bit, I was also experiencing the blackened imaging, pixelating, etc., when I clicked on the .pdf image.
I also tried everything others tried. Here is the fix:
Right-click on your Acrobat Reader DC icon on the desktop or navigate to the AcroRd32.exe file in this folder
C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader
Choose "Troubleshoot Compatibility." Tell the troubleshooter to run this program in Windows 7 compatability mode.
It no
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So you guys are happy with just a workaround? Shocking! How about a permanent fix? This has been going on since 2020 and it's now 2022.
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Hi there
Sorry to keep you waiting.
This issue is fixed with the recent version (22.1.20142) of the Acrobat/Reader DC application.
Please update the application from the help menu > check for updates and reboot the computer once and check.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Regards
Amal