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Hello
When I follow the link created by Send & Track, I receive the following error:
Page Not Found
Sorry but the requested page could not be found
Hi Amrh,
I am sorry for the experience you had and for the late response, however, as I mentioned earlier, the issue is environment specific and it cannot be reproduced in-house .
As you mentioned that you are facing the issue with the latest version, I will report it to the Engineering team so that they can check and investigate more.
I have sent you a private message with certain information, please check your email inbox, and share the details in private message.
Thanks,
Anand Sri.
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Hello Amrh,
We're sorry for the trouble you had with Adobe Send&Track service. Try opening the link in a different browser like Chrome or Firefox or Safari.
It tried replicating the issue at my end, but I am able to open the file through the link I created and I am able to View and Download the PDF file.
Is it specific to one PDF or with all the PDF files? Have you tried creating another link with a different PDF file? If not, please try.
For testing purpose, connect the machine to a different network environment like a guest wireless network or mobile hotspot or try creating the link on your mobile device https://cloud.acrobat.com/send
Is it a Mac or Windows machine and what is the version installed?
You can also refer to Using Adobe Send & Track
Let us know how it goes and share your findings.
Thanks,
Anand Sri.
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Hi Anand,
The issue happens with all PDF files.
I tried this in three different networks and the same thing happens.
I tried on Mac and Windows 7 machines and they both give the same error message.
I tried using Firefox, Safari, and Chrome. Same error in all of them.
I tried the link as you suggested both from Mac and iPad. Same error.
I also tried to delete some files from my account. I thought the problem may be because my storage is full. But that did not work either.
What else can I do?
Thanks,
Amr
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Anand,
Should I expect a reply from you or that's it?
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Hello Amrh,
We're sorry for the delayed response and inconvenience caused. The issue is not reproducible at our end and seems to be an environment specific.
Please share the following details so that we can investigate and can assist you in a better manner:
Thanks,
Anand Sri.
[Edited response]
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Hi Anand
The version is Adobe Acrobat Reader DC Continuous Release | Version 2018.011.20055
The OS is OS X El Capitan Version 10.11.6 (but as I told you in a previous message, I tried with other operating systems as well).
The browser is Safari Version 11.1.2 (11605.3.8.1) (but I also tried with different browsers).
No security software installed.
Both Wireless and wired networks.
No managed network.
I sent you an example link in a private message.
Regards,
Amr
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Hi Anand,
Any updates?
Thanks,
Amr
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Hello Amrh,
We're sorry for the delayed response and inconvenience caused. Please install the latest version of Adobe Reader from help>check for updates, or install it manually from 18.011.20058 Planned update, August 14, 2018 — Release Notes for Acrobat DC Products and see if this issue is reproducible.
For testing purpose, please access the URL https://cloud.acrobat.com/send on your mobile device on the mobile data network and check.
Let us know how it goes.
Thanks,
Anand Sri.
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Hi Anand,
I setup the latest version 2018.011.20058 and I am still getting the same error.
I don't really know how things in Adobe work but you're unfortunately not helping at all.
You disappear for three weeks until I send you another message and then you get back to me after 1 month to tell me to try a different browser or different OS or different version and then conveniently, a minute after your useless reply, the same guy marks your reply as useful.
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Hi Amrh,
I am sorry for the experience you had and for the late response, however, as I mentioned earlier, the issue is environment specific and it cannot be reproduced in-house .
As you mentioned that you are facing the issue with the latest version, I will report it to the Engineering team so that they can check and investigate more.
I have sent you a private message with certain information, please check your email inbox, and share the details in private message.
Thanks,
Anand Sri.
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just something you can try...I was having this same exact issue. We were on the phone with support from Adobe, and what happened in my case was we had 7 GB of data to use in the cloud. I was at 7.2. As soon as I deleted stuff from the adobe cloud mine worked again.. I hope this helps!
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Hello Guys!
I have the same reason,
When I follow the link created by Send & Track,I receive the following error:
Page Not Found,Sorry but the requested page could not be found