Signature not recognized anymore with the new version of Adobe Reader

[Nicolas5E98]

Hi everyone,

Since the last update, document which contains a signature that was well recognized before by Adobe Reader is no longer valid with the new version 21.1.20135.421056.

It says:

There are errors in the formatting or information contained in this signature

Signer's identity is valid

Signing time is from the clock on the signer's computer

Signature is LTV enabled

Can you let us know what's going on? 

Many thanks

[Xware]

i and multiple users are experiencing this since the last security update.  this is only effecting Acrobat Reader.  when a document signed with doccusign is opened in reader it displays signature is invalid.  

when you go to the signature panel it shows

"there are errors in the formatting or information contained in this signature"

THIS ONLY EFFECTS READER,  if the same document is opened in Acrobat Pro then the signature validates fine!

ADOBE PLEASE FIX THIS,  i can confirm that versions prior to the latest release of Reader do not have this issue!

[MeenakshiNegi]

Hi All,

Thank you for reaching out and reporting this.

The team is aware of this issue and currently working on the fix.

We will update the discussion as soon as we get any information about the fix.

We appreciate your patience.

Thanks,

Meenakshi

[Nicolas5E98]

Hi @MeenakshiNegi Thanks for your answer.

Do you have more visibility regarding this issue? Can you tell us what is wrong with the new version? 

Many thanks,

Nicolas

[AkanchhaS · Accepted solution]

Hi All,

Thank you for your patience. 

Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature. 

Please open Acrobat Reader, navigate to help>check for update

Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html 

Once done, let us know the result.

Thanks,

Akanchha 

[Nicolas5E98]

It works well thanks a lot!