Since the last update, document which contains a signature that was well recognized before by Adobe Reader is no longer valid with the new version 21.1.20135.421056.
There are errors in the formatting or information contained in this signature
Signer's identity is valid
Signing time is from the clock on the signer's computer
Signature is LTV enabled
Can you let us know what's going on?
i and multiple users are experiencing this since the last security update. this is only effecting Acrobat Reader. when a document signed with doccusign is opened in reader it displays signature is invalid.
when you go to the signature panel it shows
"there are errors in the formatting or information contained in this signature"
THIS ONLY EFFECTS READER, if the same document is opened in Acrobat Pro then the signature validates fine!
ADOBE PLEASE FIX THIS, i can confirm that versions prior to the latest release of Reader do not have this issue!
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Thank you for reaching out and reporting this.
The team is aware of this issue and currently working on the fix.
We will update the discussion as soon as we get any information about the fix.
We appreciate your patience.
Thank you for your patience.
Adobe released an update to Adobe Acrobat Reader that addresses an incorrect error message associated with a valid digital signature.
Please open Acrobat Reader, navigate to help>check for update
Or download the patch from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
Once done, let us know the result.
It works well thanks a lot!