Signature-Table isn't shown

New Here ,
Jun 01, 2021 Jun 01, 2021

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I have a big problem with Acrobat Reader DC.

I have a file which is signed with an Austrian Official Signature (PadES).

Visually there is a table embedded in the file, but the table isn’t shown by Acrobat Reader DC.

In other viewers (e.g. MS edge, google chrome) the table is visible.

 

If you close the file, Acrobat Reader asks whether you want to save the file. Why? I didn’t change anything.

 

Is there a bug in Acrobat Reader DC?

TOPICS
Security digital signatures and esignatures , View PDF , Windows

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New Here ,
Jun 01, 2021 Jun 01, 2021

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I have attached the file.

 

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Hi Chris

 

Hope you are doing well and sorry for the trouble. As described, the table in the PDF file is not showing in Adobe Acrobat Reader DC application though it can be viewed on web browsers.

 

Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant. Also, i have checked the PDF file you have attached and found hat it is created using a non Adobe application. Please ask the author of the document to create PDF using Adobe Acrobat Pro DC application and see if that works.

 

Regards

Amal

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Community Expert ,
Jun 03, 2021 Jun 03, 2021

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"If you close the file, Acrobat Reader asks whether you want to save the file. Why? I didn’t change anything."

 

Acrobat Reader repairs the file. This is the reason for the save prompt.

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New Here ,
Jun 07, 2021 Jun 07, 2021

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What is to repair?

And why is the digital signature removed after this reparation?

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Community Expert ,
Jun 07, 2021 Jun 07, 2021

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I don't know.

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