I've created a PDF document editable fields and with one signature field. When my customers open the PDF in their browser (google chrome) it lets them enter information into the editable fields, but does not let them sign the doc. If they download it to their computer and open with Adobe, they are able to both edit the fields and sign the doc. Is it possible for them to sign it when they open it in the browser? Or do they have to download it and sign it in Adobe?
Hope you are doing well and sorry for the trouble. As described the users are not able to sign the document in Web browser
Would you mind sharing the workflow/steps you did to share the document with them? Have you shared the document for signature via fill and sign > Request for signature or have you shared the document as an email attachment?
Additional information: Web browsers use their own PDF mechanism to render and display the PDF content and they are not Adobe dependant. The ideal procedure is to download and save the PDF to the computer locally and then try to open it with Adobe Acrobat/Reader DC.
Hope this information will help
Thank you for that feedback! That makes sense. This is a document that lives in a SharePoint Folder. Our sales reps share this with customers (typically by email).