Special characters (RDS Windows Server2012 R2)

[dries9600]

Dear Support Team,

We are experiencing this issue for one of our end-customers where users are generating lots of PDF invoices/files from third-party software.

For some users (and not for all the invoices) sometimes the fonts in the PDF files are not displayed correctly (as seen in screenshot below).

If I copy and open the file in another session or PC the font is displayed correctly.

Adobe Acrobat Reader DC has the latest version installed: 18.011.20058

Adobe Acrobat Reader DC is installed on a RDS Windows Server 2012R2.

Language for non-Unicode programs is set to Dutch (Belgium) on this server.

Windows Display language is English (United States)

Further assistance would be appreciated.

Thanks,

Dries

[try67]

The issue is most likely with the software that generates the files. It's probably not encoding the text correctly.

[dries9600]

Hello,

Thanks for the feedback but it's not only with generating invoices trough third party software.

Same problem occurs sometimes with for example opening e-mail attachments in PDF...

Any further thoughts ?

[try67]

Can you share a sample file with us (via Dropbox, Google Drive, Adobe Send & Track, etc.)?

[dries9600]

Hello,

Our end-customer has just sent me a file with this issue, but as mentioned if I open it on my PC or other session characters and fonts are displayed normally.

How can I send/share you the file ?