Spinning Sign in box displays on launching a PDF about 10 times

Community Beginner ,
Oct 06, 2021 Oct 06, 2021

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When starting adobe the sign in box below displays about 10 times flashing different names up, this started after Adobe Photoshop 2021 on customers PC

remsell_0-1633522022246.png

The User is also unable to click Sign In button once Reader has displayed.

remsell_1-1633522301361.png

Definately connected to the internet, not that they are bothered about sign in just want the dialog above to not come up. Removing and reinstalling Adobe Reader made no difference.

 

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View PDF , Windows

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correct answers 1 Correct answer

Community Beginner , Oct 11, 2021 Oct 11, 2021

Fixed by Running the Adobe Creative Cloud Cleaner Tool

Select Option 11 then Option 12

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Community Beginner ,
Oct 07, 2021 Oct 07, 2021

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New PC - Adobe Reader

worked fine until 

remsell_0-1633618920327.png

 

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Community Beginner ,
Oct 11, 2021 Oct 11, 2021

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Fixed by Running the Adobe Creative Cloud Cleaner Tool

Select Option 11 then Option 12

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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