Sticky notes in gibberish

New Here ,
Jan 21, 2022 Jan 21, 2022

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When I type in a comment in my sticky notes, it reads beautifully. As soon as I save the document, close it, and then go back into it - whoops! It's all in gibberish. Why does this happen?

HOWEVER, if I open the Adobe website and from there retrieve my document, I can read it there perfectly. This confuses me and since I'm emailing the documents to people, it's embarassing that all they see is the gibberish. 

thank you!

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General troubleshooting

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi Racquel

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the screenshot of the issue for a better understanding? Also make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

If you are on Windows OS, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-reader-discussions/screen-turns-to-black-and-white-dots-using... and see if that works.

 

Regards

Amal

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