strange problem : cannot enter 2 at the keyboard

Community Beginner ,
May 04, 2022 May 04, 2022

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Hello,

I manage IT in a company. I have a really strange problem on 1 PC with acrobat reader.

Sometimes on this PC it is impossible to enter 2 at the keyboard in acrobat reader, and only in acrobat reader.

In any other software (word,...) I have no problem. 

 

Does somebody had a similar problem ?

 

Anthony A.

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correct answers 1 Correct answer

Community Beginner , Jun 16, 2022 Jun 16, 2022
Hello,Thanks for your help. My user was in holidays. It seems problem disappeared. An update of Adobe Reader has been installed so may it corrected the problem. Keyboard was changed before that.

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi @anthonya62251760 

Hope you are doing well.

As per the issue description, you are not able to use 2 sometimes. Would you mind sharing a few more details to understand the issue better?

  1.  Is it happening with a specific PDF?
  2. OS name and version?
  3. Application version?

Make sure that the app is updated to the latest version.

 

We are looking forward to hearing back from you.

 

Thanks,

Harsh

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Community Beginner ,
May 25, 2022 May 25, 2022

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Hello Harsh,

Thank you for your reply. 

It is happening with any PDF file, not only 1 file.

This PC has W10 21H1 and use last version of Acrobar reader (22.001.20117.0).

There is no problem with other software.

 

Anthony.

 

 

 

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Adobe Employee ,
May 26, 2022 May 26, 2022

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Hi Anthony,

Thanks for providing the details.

Kindly try these troubleshooting steps:

1. Try repair installation from the help option from the menu bar.

3. Try resetting preferences. Refer this help article for the same: https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Let us know if that helps.

 

Thanks,

Harsh

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Adobe Community Professional ,
May 27, 2022 May 27, 2022

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You also should consider that such symptoms can be caused by faulty hardware as well. Just try another keyboard to verify the symptom doesn't occur again with it.

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Community Beginner ,
Jun 16, 2022 Jun 16, 2022

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Hello,

Thanks for your help. My user was in holidays. It seems problem disappeared. An update of Adobe Reader has been installed so may it corrected the problem. Keyboard was changed before that.

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