• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Takes forever to download Acrobat Reader updates

New Here ,
Mar 14, 2022 Mar 14, 2022

Copy link to clipboard

Copied

Hi,

 

I wanted to make changes to a PDF file.

 

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

 

So I accepted the terms and conditions. Then it started to download.

 

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

 

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

 

Why is the download taking so long?

 

If anyone has any information on this, it would be appreciated!

 

Thank you very much,

 

Guillaume

TOPICS
Crash or freeze , Download and install , Windows

Views

5.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

Copy link to clipboard

Copied

Hi Guillaume,

 

Thank you for reaching out, and sorry about the trouble.

 

It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 15, 2022 Mar 15, 2022

Copy link to clipboard

Copied

Hi MeenakshiNegi,

 

Thank you for your answer.

 

Indeed, I'm trying to install Acrobat Pro DC.

 

I rebooted my computer. Then I tried the link you suggested.<

 

In the Creative Cloud Desktop, it says Acrobat DC is up to date.

 

But when I open it, in the top right corner, it still mentions that other components are being installed.

 

I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

 

Am I doing something incorrectly ?

 

Thank you in advance.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

Copy link to clipboard

Copied

Thank you for sharing the information.

 

Could you please share the screenshot of the message with us or a small video of what is happening?

Share the OS version on the machine.

 

- Meenakshi

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 16, 2022 Mar 16, 2022

Copy link to clipboard

Copied

Hi,

 

As you can see in the image, I click on "Edit PDF". In the upper right corner, a blue wheel starts moving. And the message "More tool components are being installed. We will inform you when you can use the tool" appears.

 

I have Windows version 1909 (operating system version 18363.1556)

 

Thank you in advance.Adobe.png

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 16, 2022 Jun 16, 2022

Copy link to clipboard

Copied

After 4 days, it still says "More tool components are being installed..." ? Is this normal? My trial period ends in two days.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2022 Jun 11, 2022

Copy link to clipboard

Copied

I have the same problem. I am in the 7 day trial period. However, I could not get TOOLS downloaded completely. How can I try it out?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 11, 2022 Jun 11, 2022

Copy link to clipboard

Copied

I am asked to set Adobe as the default reader. Is it a requirement for me to get Adobe fully downloaded?

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 12, 2022 Jun 12, 2022

Copy link to clipboard

Copied

No.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2023 Oct 07, 2023

Copy link to clipboard

Copied

LATEST

were you able to fix it?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 06, 2023 Jun 06, 2023

Copy link to clipboard

Copied

The upgrade stops at 90% and doesn't go further...need to submit my applications urgently which can't be done without the adobe update.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

Copy link to clipboard

Copied

Hi Sumaya303216276hki,

 

Thank you for reaching out, and sorry about the trouble.

 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/enterprise/.

Let us know if you still experience the issue.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 06, 2023 Oct 06, 2023

Copy link to clipboard

Copied

Same problem. and these suggestions are garbage Fix this broken pos

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Mar 15, 2022 Mar 15, 2022

Copy link to clipboard

Copied

Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew). 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 07, 2023 Oct 07, 2023

Copy link to clipboard

Copied

Salut Guillaume, comment as-tu resolus? Je suis en train d'avoir le même probleme! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines