Takes forever to download Acrobat Reader updates

New Here ,
Mar 14, 2022 Mar 14, 2022

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Hi,

 

I wanted to make changes to a PDF file.

 

When I clicked the edit button, I was prompted to download another version of Acrobat Reader.

 

So I accepted the terms and conditions. Then it started to download.

 

When I click on the "modify PDF" button again, I get a message like this (I translate from French): "Other tool components are being installed. We will notify you when you can use the tool."

 

This is absolutely ridiculous. It's 10:07 pm. The download must have started around 10:00 am.

 

Why is the download taking so long?

 

If anyone has any information on this, it would be appreciated!

 

Thank you very much,

 

Guillaume

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Crash or freeze , Download and install , Windows

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Adobe Employee ,
Mar 15, 2022 Mar 15, 2022

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Hi Guillaume,

 

Thank you for reaching out, and sorry about the trouble.

 

It seems that you are trying to install Acrobat Pro DC. Please cancel or remove other installations and reboot the machine once.

Then install the application from this page: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

 

Thanks,

Meenakshi

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Hi MeenakshiNegi,

 

Thank you for your answer.

 

Indeed, I'm trying to install Acrobat Pro DC.

 

I rebooted my computer. Then I tried the link you suggested.<

 

In the Creative Cloud Desktop, it says Acrobat DC is up to date.

 

But when I open it, in the top right corner, it still mentions that other components are being installed.

 

I even deinstalled and reinstalled Acrobat DC, but I'm not having much luck.

 

Am I doing something incorrectly ?

 

Thank you in advance.

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Thank you for sharing the information.

 

Could you please share the screenshot of the message with us or a small video of what is happening?

Share the OS version on the machine.

 

- Meenakshi

 

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New Here ,
Mar 16, 2022 Mar 16, 2022

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Hi,

 

As you can see in the image, I click on "Edit PDF". In the upper right corner, a blue wheel starts moving. And the message "More tool components are being installed. We will inform you when you can use the tool" appears.

 

I have Windows version 1909 (operating system version 18363.1556)

 

Thank you in advance.Adobe.png

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New Here ,
Jun 16, 2022 Jun 16, 2022

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LATEST

After 4 days, it still says "More tool components are being installed..." ? Is this normal? My trial period ends in two days.

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New Here ,
Jun 11, 2022 Jun 11, 2022

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I have the same problem. I am in the 7 day trial period. However, I could not get TOOLS downloaded completely. How can I try it out?

 

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New Here ,
Jun 11, 2022 Jun 11, 2022

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I am asked to set Adobe as the default reader. Is it a requirement for me to get Adobe fully downloaded?

 

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Community Expert ,
Jun 12, 2022 Jun 12, 2022

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No.

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LEGEND ,
Mar 15, 2022 Mar 15, 2022

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Just make sure you understand this is NOT another version of Acrobat Reader. It's the paid-for Acrobat Pro, around $15 per month (commit for 1 year, $180, auto renew). 

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