template file missing cut files and safezone in adobe reader

New Here ,
Aug 02, 2021 Aug 02, 2021

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I am struggling in open some print templates . The safe zone and cut lines go missing when the file loads up in adobe reader . The teardrop flags can be downloaded here 

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Adobe Employee ,
Aug 02, 2021 Aug 02, 2021

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Hi Yasira

 

Hope you are doing well and sorry to hear that.

 

Is this a behavior with a particular PDF file or with all the PDFs that you try to open? Please try with a different PDF file and check.

 

Are you on Mac or Windows OS and what is its version?

 

What is the version of the Adobe Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please share the screenshot or a small video of the issue for a better understanding.

 

We are here for help, just need more information.

 

Regards

Amal

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