The Acrobat Reader DC could not be closed or killed

New Here ,
Feb 25, 2021 Feb 25, 2021

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Sometimes, open the  PDF, the Acrobat Reader DC will frozen and white out on win10, need to logout and login again, then open such PDF again, it's normally.  Why and how to solve?  Thanks!

 

The Acrobat Reader DC could not be closed or killed, need to logout and login win10 again, then it will become normally.  Tried to update and re-install the reader, it's still the same issues.

 

The Acrobat Reader DC version is listed on below. 

Adobe Acrobat Reader DC
Version: 2019.010.20098

win10: 1903 18362.535

 

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Crash or freeze

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Adobe Employee ,
Feb 25, 2021 Feb 25, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, Acrobat Reader DC could not be closed.

 

As we can see that you are using quite an old version 2019.10.20098, please update the application to the new version available 21.01.20142 and reboot the computer once. Go to Help > Check for updates. You may also download the patch manually using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If it still doesn't work please try to repair the installation from the help menu > Repair Installation and reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Regards

Amal

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New Here ,
Mar 03, 2021 Mar 03, 2021

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Had been updated to 2021.001.20140, but still had the same issue, how to fix?  

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi there,

 

We are sorry for the delay in response. Please try reset the Acrobat Preferences to default as described here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that helps.

If it still doesn't work , please remove the application using the Acrobat Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link: https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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New Here ,
Feb 25, 2021 Feb 25, 2021

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Hello!

Thanks for your feedback.  Had been updated to 2021.001.20140.  See if still has the problems or not.  Thanks!

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