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The document could not be printed. An error occurred while printing the document.

Participant ,
Oct 25, 2021 Oct 25, 2021

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Adobe has stopped responding to a 'solved' problem that is not solved.
Everything is listed in this thread: https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-print-pdfs-since-automatic-updat...

I'm hoping that by making a new thread they'll respond. I've tried email and the forum.

 

Printing from version 2021.007.20099 to a Canon Imagerunner Advance 8595 is hit or miss. I've got files I've printed before that I can't print now from Acrobat. I can print these same files from a different PDF reader without issue.


I can make almost ALL PDFs fail if I use the cover setting and turn on secure print (not an issue from any other program or any other pdf printer).

I have updated Acrobat DC. I have uninstalled and reinstalled it. I have uninstalled and reinstalled the print driver.


I've uploaded a video of it happening.

 

On this thread I uploaded 2 files, 1 that could print and 1 that couldn't. No response from Adobe after almost a week.


I just want it fixed.

 

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Print , Windows

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Adobe Employee ,
Dec 21, 2021 Dec 21, 2021

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Hi Michael,

 

Sorry to keep you waiting, we haven't heard anything yet form the engineering team as they are still working on it.

 

We will kep you posted as soon as we will hear anything from them.

 

Regard

Amal

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Participant ,
Dec 29, 2021 Dec 29, 2021

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Bump. Every week or so I'll continue to make this active.

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Participant ,
Jan 10, 2022 Jan 10, 2022

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Coming up on 4 months without a solution to this problem. It's stopping me from printing a $496 job this morning and I'm having to download a generic pdf reader to print what Acrobat Pro cannot.

And this file was made by Acrobat. So great job everyone.

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Participant ,
Jan 17, 2022 Jan 17, 2022

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So on October 29 you couldn't print the file, yet in all that time no one has been able to diagnose and fix this issue? A little help here. I'm paying for 2 subscriptions and the software doesn't work. I've had to download and print from non-Adobe software to run my company.

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Participant ,
Jan 18, 2022 Jan 18, 2022

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Updated to version 21.011.20039

Problem still persists.

Anyone from Adobe care to comment?

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Adobe Employee ,
Jan 18, 2022 Jan 18, 2022

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Hi there

 

We are sorry to hear that the issue is still not resolved. Our engineering team is aware of the issue and working on it to find the fix. We will share the update soon.

 

Regards

Amal

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Participant ,
Jul 11, 2022 Jul 11, 2022

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"we will share the update soon"?  Is that just a standard lie for 'we don't know what is going on but hopefully the customer forgets' ?

There has been no fix or update or response since January. WHAT DOES SOON MEAN TO YOU?

Problem still persists with current version 2022.001.20142. Infact, I'd say it is worse. I've started to have the problem with my wide format printer as well. BUT ONLY from Acrobat. All other PDF programs do fine still with the same files.

So frustrating.  I pay money every month for this software.

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Participant ,
Jan 19, 2022 Jan 19, 2022

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Spent a long time with phone support yesterday. They did a screen share session with me and saw the problem first hand. Took simple files and printed them from firefox and other software, but couldn't print the same files from Acrobat Pro OR from a clean install of Acrobat Reader.

They promised me a call back, and created a case. We set up a time to talk today. They didn't call. They wasted my time.

 

michaelv57797510_0-1642619117436.png

 

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi there

 

We are sorry to hear about the experience you had with the support team over the call.

 

Please try to turn off the protected mode for testing (Win Only) and see if that works. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at start up' Turn Off the protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer/
Note: Please turn on the security after testing to avoid any security issues.

 

Regards

Amal

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Participant ,
Jan 20, 2022 Jan 20, 2022

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You've suggested this before. It still doesn't work even with the new update.
After I posted yesterday that no one called me back at the correct time, a service rep called me back at 2:15 and worked with me for an hour with a screen share.

He was able to roll back Acrobat Pro DC to an older version, we went back to summer 2021 and summer 2020 both were times when I could print this file. Alas, it didn't work and I was still unable to print this file with Acrobat Acrobat.

He then returned my program to the latest version.

 

What I don't understand is I can use 'print as image' and it works. But if I print normally it doesn't work. That to me says it is a problem with the file, or the print method in Acrobat, I can print the file normally from other PDF printers, so I don't feel like it should be the file or the printer/print driver. I still feel like this is an acrobat issue but I just can't figure out how.

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New Here ,
Jan 20, 2022 Jan 20, 2022

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Ours at our office updated on 01/13/2022. Both my coworker and I could not print any PDF's, we could not save any PDF's. We had restored to the previous version and it worked for the remainder of the day. We come into the office today and it updated our Adobe right back to the newer unstable version. This is ridiculous it has not been solved. I will find a different company for files if this does not get fixed by end of month. We will not waste our time or money on this product if it will not work and I will not wait months like this poor customer has waited since September. Shame on you for your horrible customer service. He definately deserves a free year.

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Participant ,
Jan 20, 2022 Jan 20, 2022

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Thanks for the support.

I'd just be happy if it could be fixed. Adobe say it is a problem with the file or the printer driver.

 

  • I can print the file from Acrobat to other printers, OR as image to the printer I'm having issues with.
  • I can print the file to the printer I'm having issues with from other PDF readers/printers.
  • I can print other files to this printer from acrobat.

 

It's hit or miss if it doesn't work, but if a file doesn't work then it always doesn't work. If it does work, then it always works. Honestly I can't tell you if it Acrobat, the driver, the file, or windows. But I also know that I'm one person and the three companies, Adobe, Canon and Windows are each going to blame the other companies and there is no realistic support option anymore. Canon isn't going to write a new driver when I can print to it from all other programs. Windows is going to say it is between Canon and Adobe. The error I get is in Acrobat, it doesn't even make it to the print spooler, but Acrobat blames where ever I got the file from.

 

I made a file yesterday afternoon from a word document. It wouldn't print to this printer from Acrobat. When I talked to tech suppot today, they blamed Word and how it made the file.

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Participant ,
Jan 22, 2022 Jan 22, 2022

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I started looking at the file format and how to 're pdf' a document. Printing to Abode PDF makes a new PDF file, but it can't print either if the original can't. Printing to Microsoft Print to PDF makes a new PDF that IS Printable but it has a reduction in raster image quality. Not enough of a reduction to affect my work at the moment, but it's a concern. I have been able to create a file with 2 vector objects that can't be printed by Acrobat, but can be once I run it through printing it to Microsoft Print to PDF. Unfortunately they are such different file types I can't do any kind of comparison to see what might be wrong.

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New Here ,
Apr 11, 2022 Apr 11, 2022

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I've had and still get the PRINT pdf error probem.

 

Some time ago I gave up on Adobe Acrobat DC and uninstalled it,  but recently saw that a 'fix' was in the current version so I (optimistically) reinstalled it afresh last week. It turns out I've been overly optimisic....  😞 

 

Today, using Adobe Acrobat DC v2020.001.20085, installed on Windows 10 Pro 21H2 build:19044.1586, I've been doing some PRINT testing:

When a PDF is PRINTED I see the following errors displayed:
i) "the document could not be printed" & "an error occurred while printing the document"

ii) nothing appears in the printer queue

iii) Adobe Acrobat DC (sometimes) becomes unresponsive &/or the file menu goes white &/or 'exit application' fails using CTRL-Q or window 'X'

 

Observations:

1) the PRINT error occurs across ALL pdf docs (old & new)
& ALL installed printers (including print to Adobe PDF!) 


NB: when printing to Adobe PDF from a different app ... it 'prints' a .PDF file successfully, 
however the PDF that is created, while it can be opened & viewed in Adobe Acrobat DC ...
... returns the same errors if it is printed!
Conclusion ... this is NOT a print driver nor PDF file nor file permissions related issue.
It seems to be within the Adobe Acrobat DC application 'print' sub-component


2) Windows Error Logs:

No errors seen in the 
Within:

Windows Log: 
Applications & Services (only most likely logs searched):
 -AESMService
 -Kaspersky Event Log
 -Microsoft-Windows-PrintBRM/Admin,
 -Microsoft-Windows-PrintService/Admin
 -Microsoft-Windows-PrintService/Operational

 -Services

In Adobe > Setting Preferences > Action Wizard > Save warnings & errors in log file, revealed nothing (no file created & no errors output) NB: this may not be a valid way to trap print errors

3) Print Advanced > print as 'image' crashes Adobe Acrobat DC

4) configuring Adobe Acrobat DC to create a local log file and save to it ... does nothing, no file or logs

I'm providing this in the hope that the Adobe development & support teams will dig deeper into their own code and stop wasting everyone's time suggesting it a 3rd party issues (e.g. printer drivers, settings, Mac or Win o/s etc)  or getting users to re-install.

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

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I ran into this same problem last week too. PDFs in Adobe Acrobat DC getting those errors when printing, and feeds out blank page(s).  I can print them from ANY other program that allows them, except in Adobe. I can print anything else from anywhere else. So I tried user "deeppakk"'s workaround from the older thread, and clicked "page setup" before each print, and that seems to have helped because I can print them when I do that. So, it's a workaround, but not a direct fix.

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Participant ,
Jul 11, 2022 Jul 11, 2022

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It's only 50% effective by my estimation.

I still have files that Acrobat won't print, but I have no problem sending from any other program that reads PDFs. It's so frustrating. I've kinda given up that they'll ever fix it because of what I write and just hope they figure it out someday. It seems to have gotten worse in the last month.

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Adobe Employee ,
Jul 11, 2022 Jul 11, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the make and model of the printer you are using? Also please share the version of the Acrobat DC and the OS you are using?

To check the version of the Acrobat go to Help > About Acrobat and make sure you have the recent version 22.1.20142 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and check

 

Regards

Amal

 

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Participant ,
Jul 11, 2022 Jul 11, 2022

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As stated in the top of the post: Canon Imagerunner Advance 8595

As stated in my reply earlier today:current version 2022.001.20142

As told to tech support since the start: Windows 10, all updates applied.

I've been through every trouble shooting document you've given me, if this is a stock reply, don't bother. If you have something new, please let me know.

The files aren't bad. The printer isn't bad. The drivers aren't bad. Acrobat is bad. I've screen shared with you. I've talked to support on the phone. I've uninstalled and reinstalled all drivers and acrobat, multiple times. I've done everything short of wipe my hard drive and reload everything, which is not a solution.

It frustrates me that you would ask me these questions when you should already know these things by reading the thread.

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Participant ,
Jul 11, 2022 Jul 11, 2022

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This is in the trouble shooting page.

michaelv57797510_0-1657572105779.png

But when I pull it up, 'analyze and fix' is not avalible.

michaelv57797510_1-1657572143322.png

 

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi there

 

Hope you are doing well and sorry to hear that the issue still exists.

 

Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via Document Cloud link as described here https://acrobat.adobe.com/link/home/ for further investigation?

 

Regards

Amal

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New Here ,
Jul 15, 2022 Jul 15, 2022

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Hi,

With a freh installation of the latest version of Adobe Acrobat Std, done yesterday, same issue. Error message "The document could not be printed". I tried different printer from different brand, issue is the same even after a reboot.

Thanks

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Participant ,
Jul 15, 2022 Jul 15, 2022

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That has been my experience as well. I have to get the logs and submit them. I feel like I did that before and nothing came of it, so I'm just trying to find the time to do it but we are so busy at work.

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Adobe Employee ,
Jul 17, 2022 Jul 17, 2022

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Hi @michaelv57797510 

 

Hope you are doing well, have you collected the logs as asked earlier?

 

Please share the logs as requested earlier,  it would be very helpful for us to get this issue resolved.

 

Regards

Amal

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New Here ,
Aug 15, 2022 Aug 15, 2022

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I've been having the same issue. This morning I tried playing with the page setup settings and it seems that changing the page layout from portrait to landscape and then back to portrait in page setup allows the document to print (at least for the documents I was getting the error message from).

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Participant ,
Aug 15, 2022 Aug 15, 2022

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I have uploaded the logs as requested.

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