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The document could not be printed. An error occurred while printing the document.

Participant ,
Oct 25, 2021 Oct 25, 2021

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Adobe has stopped responding to a 'solved' problem that is not solved.
Everything is listed in this thread: https://community.adobe.com/t5/acrobat-reader-discussions/unable-to-print-pdfs-since-automatic-updat...

I'm hoping that by making a new thread they'll respond. I've tried email and the forum.

 

Printing from version 2021.007.20099 to a Canon Imagerunner Advance 8595 is hit or miss. I've got files I've printed before that I can't print now from Acrobat. I can print these same files from a different PDF reader without issue.


I can make almost ALL PDFs fail if I use the cover setting and turn on secure print (not an issue from any other program or any other pdf printer).

I have updated Acrobat DC. I have uninstalled and reinstalled it. I have uninstalled and reinstalled the print driver.


I've uploaded a video of it happening.

 

On this thread I uploaded 2 files, 1 that could print and 1 that couldn't. No response from Adobe after almost a week.


I just want it fixed.

 

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Print , Windows

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Adobe Employee ,
Aug 16, 2022 Aug 16, 2022

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Hi there

 

Thanks for sharing the logs. The issue is reported to our engineering team, we will share the update as soon as we get any news from them.

 

Regards

Amal

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New Here ,
Sep 08, 2022 Sep 08, 2022

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Hi Michael,

I've been following this issue myself for the past couple months, as a client of mine had a similar issue where he couldn't print ANY files from Adobe. We did the Google Chrome print workaround until I was able to figure it out. After talking with Adobe support and reinstalling Adobe and the print drivers dozens of times, reviewing the logs and the Print Production Preflight Tool, the client and I ended up taking an afternoon and rebuilding the Windows profile of the user. After that it worked for us. If you choose to rebuild your Windows profile, please do so carefully and backup all data. Hope this helps.

~ Tyler

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Participant ,
Sep 08, 2022 Sep 08, 2022

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My computer was a i7-4790 and I was going on 7.5 years with it and I started having power supply issues last week, so I built a new computer and upon install of everything as brand new, I don't have the problem anymore.

But building a new computer or reinstalling all software is not a solution for all the other people that have this issue.  They've known it was a problem for more than a year. I've turned in logs several times. I keep reupping the thread. I'm not the only one that had this issue.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Hi searching round for sometime and then experimenting myself I can tell you the only surefire way to fix the problem is as follow .

Remove Adobe Reader / DC pro from your system entirley.  RESTART.  Download the FREE reader only and instal

l this. DO NOT UPGRADE IF ASKED.  Once installed printing will work.   RETSTART.   Upgrade the free version to the Pro version (if you have it)  RESTART - The Pro version will also now work.   It is a bit of a faff but I promise it does work.

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New Here ,
Oct 01, 2022 Oct 01, 2022

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Hi searching round for sometime and then experimenting myself I can tell you the only surefire way to fix the problem is as follow .

Remove Adobe Reader / DC pro orm your system entirley.  RESTART.  Download the FREE reader only and nstal this. DO NOT UPGRADE IF ASKED.  Once installed printing will work.   RETSTART.   Upgrade the free version to the Pro version (if you have it)  RESTART - The Pro version will also now work.   It is a bit of a faff but I promise it does work.

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New Here ,
Oct 19, 2022 Oct 19, 2022

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I had the same issue. Printing on "Tabloid" would give me this error for some reason, but my printer has another paper option called "Tabloid 11x17" and that worked... Wish that I could understand the problem instead of coming up with a bogus workaround.

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Participant ,
Oct 19, 2022 Oct 19, 2022

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By completly buidling from scratch a new computer, and installing all the software again from brand new, the problem went away for about a month.
I can still print to my sheet fed copiers/printers, but I get the error still printing to my wide format again. Switching to 'landscape' seems to fix it.

So frustrating.

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New Here ,
Nov 16, 2022 Nov 16, 2022

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So there may be a few different things happenign in this thread, but if you are able to create a new user account and it allows you to print, then the issue is a local user appdata cache 

 

goto C:\users\(usernameoftheperson)\appdata\local\adobe\acrobat

and delete the contents inside each folder. 

This should resolve the printing issue in some cases.

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Participant ,
Nov 17, 2022 Nov 17, 2022

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I'll try this the next time I print something that gives me the error. Thanks.

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New Here ,
Nov 18, 2022 Nov 18, 2022

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Hi searching round for sometime and then experimenting myself I can tell you the only surefire way to fix the problem is as follow .

Remove Adobe Reader / DC pro from your system entirley.  RESTART.  Download the FREE reader only and install this. DO NOT UPGRADE IF ASKED.  Once installed printing will work.   RETSTART.   Upgrade the free version to the Pro version (if you have it)  RESTART - The Pro version will also now work.   It is a bit of a faff but I promise it does work.

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Participant ,
Nov 18, 2022 Nov 18, 2022

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LATEST

This did not work for me.

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