The file may be read-only, or another user may have it open...."

New Here ,
Sep 23, 2021 Sep 23, 2021

Copy link to clipboard

Copied

I have a MacBook Air and I have tried all of the suggestions to solve this problem and nothing works. There is no way to contact Adobe directly and I am simply tired and pissed off.  Is using PDF Expert and removing Acrobat and cancelling my subscription a better option? 

TOPICS
Edit and convert PDFs , Share or review PDFs

Views

82

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 24, 2021 Sep 24, 2021

Copy link to clipboard

Copied

Hi Monique

 

Hope you are doing well and sorry for the trouble. As described you are getting the above error message.

 

Is this a behavior with a particular PDF file or with all the PDFs that you open? Please try with a different PDF file and check. If the file is stored on a shared /network drive, please download it to your computer first and then try again.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20091 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, share the exact steps you are doing that results in the error message.

 

We are here for help, just need more information.

 

Regards,

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 26, 2021 Oct 26, 2021

Copy link to clipboard

Copied

Did all of that stil have the same problem

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

Hi there

 

We are sorry to hear that. Would you mind sharing the steps/workfow you are doing that results in the error message?

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 27, 2021 Oct 27, 2021

Copy link to clipboard

Copied

I scan a document to my computer, i open it, i try to save it then. i get
the error message

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

Copy link to clipboard

Copied

LATEST

Hi there

 

Please try to reboot the computer once and see if that works for you. Also please share a small video recording of the steps you are doing and getting the error message so that we can try to replicate it on our end.

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines