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The issue of freezing during the startup of Acrobat Reader after adding a new license

New Here ,
Mar 01, 2023 Mar 01, 2023

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Hi,

 

One of our employees is having an issue with Acrobat Reader. When starting the program, it freezes for even several tens of seconds before displaying all PDF files. Additionally, while browsing files, it can sometimes freeze and take a long time to open a PDF file. The problem only occurred after assigning a new license to the user, and previously such problems did not occur. What solution to the problem can you suggest to us?

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Crash or freeze , General troubleshooting , Windows

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

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Hi @Sebastian ecom 

 

Sorry to hear about the trouble caused and the delay in response to your query.

In case of freeze, especially when adding a new license, could probably be the system's user account issue.

Try the following troubleshooting steps mentioned in this help article here: https://helpx.adobe.com/acrobat/kb/troubleshoot-errors-freezes-reader-windows.html 

 

Once done, let us know the result whether it worked or not.

If not, create a new user profile with all the admin rights on the machine and check the application's performance in that.

 

Thanks,

Akanchha 

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