• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

the toolbox disappeared and the menu does not work

New Here ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

Nadezda30185640rxlp_0-1685627471163.png

 

TOPICS
General troubleshooting

Views

112

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 01, 2023 Jun 01, 2023

Copy link to clipboard

Copied

LATEST

Hi @Nadezda30185640rxlp 

 

Thanks for sharing the screenshot.

It seems that installation for Acrobat Std. Didn't complete successfully. Hence, the display isn't correct.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and then download the installer from here https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

Once done, please let us know if everything launches correctly.

 

Thanks,

Akanchha 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines