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Trying to use the email icon inside Acrobat Reader

New Here ,
Jan 17, 2023 Jan 17, 2023

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I was using Outlook desktop until recently.  One thing I do dozens of times a week was download a pdf report from my financial software and once it was displayed in Adobe Reader pressed the email envelope icon inside the pdf and off it went.  I was persuaded to move to Hosted Outlook 365 and while I can receive and send emails I now cannot use the email envelope icon inside a downloaded pdf like I used to be able to do in the desktop version.  It merely asked me what email software I was using, I chose Outlook and all worked well.  Now if I try that Outlook Hosted 365 refuses to send the email and gives me a page of gobbledook.  I have tried asking Microsoft about it and got nowhere.  Help please.

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Hi Stella27988817wh4k,

 

Thank you for reaching out.

 

Would you mind sharing the step-by-step workflow you do? 

Share the screenshot of the window you get or the error message you receive.

Share the Acrobat and OS versions in use.

Did you start experiencing this behavior recently?

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Hi Meenakshi.  Thanks for responding.  This is the workflow:

1.  Prepare report in Xero financial software

2.  Use the Export to PDF function to download a pdf of the report.  It opens automatically into Acrobat DC

3.  Click the email envelope icon at the top right hand side in the opened pdf.  Choose 'Default application - Microsoft Outlook'

4.  Address the email to the intended recipient, type the message and click Send

5.  After a few seconds I get the following message

Delivery has failed to these recipients or groups:

gordon@1to1training.com.au
The email system had a problem processing this message. It won't try to deliver this message again.






Diagnostic information for administrators:

Generating server: SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM

gordon@1to1training.com.au
Remote Server returned '554 5.6.0 STOREDRV.Submit.Exception:CorruptDataException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Store ID 'AAAAAG1D476hxyFAjJG7cDRYCiPEjXMA' with type 'Folder' isn't an ID of a folder, item or mailbox. CorruptDataException: Store ID 'AAAAAG1D476hxyFAjJG7cDRYCiPEjXMA' with type 'Folder' isn't an ID of a folder, item or mailbox.[EndDiagnosticData]'

Original message headers:

Received: from SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM ([fe80::1f2c:1e98:522d:4f3b]) by SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM ([fe80::1f2c:1e98:522d:4f3b%3]) with mapi id 15.20.5986.023; Wed, 18 Jan 2023 21:50:11 +0000MIME-Version: 1.0Content-Type: text/plainDate: Wed, 18 Jan 2023 21:50:11 +0000Message-ID:        <SY4P282MB35192C1A51F831CBB2D0885797C79@SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM>Subject: Stella_Carr_-_Profit_and_Loss (7).pdf

 

I am using Acrobat Reader version 2022.003.20310

Windows 10 Pro 22H2

 

This started happening after I migrated my email to Microsoft 365 Hosted.  Prior to that I was using Office 365 desktop and had no issues with this.

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