I was using Outlook desktop until recently. One thing I do dozens of times a week was download a pdf report from my financial software and once it was displayed in Adobe Reader pressed the email envelope icon inside the pdf and off it went. I was persuaded to move to Hosted Outlook 365 and while I can receive and send emails I now cannot use the email envelope icon inside a downloaded pdf like I used to be able to do in the desktop version. It merely asked me what email software I was using, I chose Outlook and all worked well. Now if I try that Outlook Hosted 365 refuses to send the email and gives me a page of gobbledook. I have tried asking Microsoft about it and got nowhere. Help please.
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Hi Meenakshi. Thanks for responding. This is the workflow:
1. Prepare report in Xero financial software
2. Use the Export to PDF function to download a pdf of the report. It opens automatically into Acrobat DC
3. Click the email envelope icon at the top right hand side in the opened pdf. Choose 'Default application - Microsoft Outlook'
4. Address the email to the intended recipient, type the message and click Send
5. After a few seconds I get the following message
Delivery has failed to these recipients or groups:
The email system had a problem processing this message. It won't try to deliver this message again.
Diagnostic information for administrators:
Generating server: SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM
Remote Server returned '554 5.6.0 STOREDRV.Submit.Exception:CorruptDataException; Failed to process message due to a permanent exception with message [BeginDiagnosticData]Store ID 'AAAAAG1D476hxyFAjJG7cDRYCiPEjXMA' with type 'Folder' isn't an ID of a folder, item or mailbox. CorruptDataException: Store ID 'AAAAAG1D476hxyFAjJG7cDRYCiPEjXMA' with type 'Folder' isn't an ID of a folder, item or mailbox.[EndDiagnosticData]'
Original message headers:
Received: from SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM ([fe80::1f2c:1e98:522d:4f3b]) by SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM ([fe80::1f2c:1e98:522d:4f3b%3]) with mapi id 15.20.5986.023; Wed, 18 Jan 2023 21:50:11 +0000MIME-Version: 1.0Content-Type: text/plainDate: Wed, 18 Jan 2023 21:50:11 +0000Message-ID: <SY4P282MB35192C1A51F831CBB2D0885797C79@SY4P282MB3519.AUSP282.PROD.OUTLOOK.COM>Subject: Stella_Carr_-_Profit_and_Loss (7).pdf
I am using Acrobat Reader version 2022.003.20310
Windows 10 Pro 22H2
This started happening after I migrated my email to Microsoft 365 Hosted. Prior to that I was using Office 365 desktop and had no issues with this.